Front Desk Receptionist for a home health agency

Paramount Home Health Care Llc; Brooksville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home health agency in Brooksville, Florida is seeking a dedicated Front Desk Receptionist to be the first point of contact for clients. This role involves managing phone calls and appointments, providing key administrative support, and ensuring excellent customer service in a fast-paced environment. Ideal candidates will have a high school diploma and prior experience in a customer-facing role, preferably within healthcare.

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Qualifications

• High school diploma or equivalent required.
• Experience in a customer-facing role, preferably in healthcare.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) necessary.

Responsibilities

• Answer phone calls, schedule appointments, and greet clients.
• Maintain client records and manage office correspondence.
• Assist with billing inquiries and support the clinical team.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Customer Service

Proficiency in Microsoft Office Suite

Attention to Detail

Education

High school diploma or equivalent

Job description

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

A Front Desk Receptionist for a home health agency In Brooksville Florida.9AM to 5PM Monday trough Wednesday. You will serves as the first point of contact, handling phone calls, scheduling appointments, greeting clients and visitors, and managing administrative tasks. They ensure smooth operations, provide excellent customer service, and maintain accurate records.

Key Responsibilities:

Patient/Client Communication:

Answer phone calls, emails, and in-person inquiries in a professional and efficient manner.

Schedule and manage appointments for clients, including home visits and follow-up appointments.

Communicate with patients and their families to address questions, concerns, and provide information about services.

Assist with patient intake and enrollment processes, gathering necessary information.

Administrative Support:

Maintain a clean and organized reception area and office.

Manage client records, ensuring accuracy and confidentiality.

Process incoming and outgoing mail, faxes, and other correspondence.

Manage office supplies and equipment.

Financial/Billing:

Assist with billing inquiries, copays, and insurance verification.

Prepare and maintain accurate financial records and statements.

Other:

Support the clinical team with various tasks, such as chart preparation and data entry.

Follow company policies and procedures.

Maintain HIPAA compliance.

Demonstrate excellent customer service skills, especially when dealing with patients and their families.

Skills and Qualifications:

High school diploma or equivalent.

Experience in a customer-facing role, preferably in healthcare.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Knowledge of medical terminology and basic billing procedures.

Ability to maintain confidentiality and follow HIPAA regulations.

Excellent organizational and time management skills.

Ability to multi-task and work in a fast-paced environment.