Front Desk Receptionist

Foot and Ankle Specialists of the Mid-Atlantic, LLC; Suitland (MD); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Front Desk Receptionist to provide essential administrative support. Responsibilities include patient service, appointment scheduling, data entry, and EHR management. Candidates should possess strong customer service skills and at least 2 years of relevant administrative experience. This position offers health benefits, paid time off, and a 401(k) plan with company match.

Benefits

Health Insurance (Single & Family plans available)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Qualifications

• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, medical terminology, CPT codes, and ICD-10 coding preferred.

Responsibilities

• Greet patients and address questions upon arrival.
• Schedule appointments and manage multiple provider calendars.
• Verify insurance eligibility, referrals, and authorizations.

Skills

Excellent customer service

Interpersonal skills

Attention to detail

Multi-tasking

Problem-solving skills

Communication

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

1. Greet patients upon arrival and address questions and concerns
2. Answer incoming calls, provide information, transfer calls, and take messages as needed
3. Schedule appointments and manage multiple provider calendars
4. Register new patients and update existing patient demographics and financial information
5. Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
6. Maintain and update patient records through data entry, faxing, and scanning
7. Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
8. Review and update accounts receivable/payable changes since prior visits
9. Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
10. Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
11. Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
12. Prepare and process daily reports, deposit slips, and upload financial records to shared files
13. Review billing claims and denials; gather required information from providers or patients to resolve issues
14. Support additional office tasks and projects as needed

Front Desk Receptionist Required Skills and Experience:

1. High School Diploma or GED equivalent
2. 2+ years of administrative support experience in a medical environment preferred
3. Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-10 coding preferred
4. Excellent customer service and interpersonal skills
5. Ability to establish and maintain effective working relationships with patients, coworkers, and the public
6. Strong communication, multi-tasking, and problem-solving skills
7. Ability to thrive in a fast-paced and demanding work environment
8. Strong attention to detail and a commitment to achieving high levels of patient satisfaction
9. Ability to maintain confidentiality and uphold HIPAA compliance at all times
10. Sound judgment and discretion in handling sensitive information
11. Team-oriented mindset, flexibility, and a willingness to learn
12. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Front Desk Receptionist Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

1. Sit, talk, hear, and use hands to write, type, or operate office equipment
2. Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
3. Perform repetitive motions, including reaching overhead and typing
4. Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
5. Maintain peripheral vision, depth perception, and focus adjustments

Front Desk Receptionist Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.