Front Desk Receptionist

National Vision Inc.; Dearborn Heights (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the optical retail sector is seeking a Front Desk Receptionist to provide excellent customer service, manage patient records, and ensure smooth scheduling. Enjoy competitive pay and various benefits, including health insurance and paid time off.

Benefits

Health Insurance

Dental Insurance

401k with match

Paid Time Off

Holidays

Parental Leave

Employee Discounts

Opportunities for Growth

Qualifications

• 0-2 years related experience or training preferred.
• Experience with multiple phone lines is a plus.

Responsibilities

• Provide high-quality customer service following safety protocols.
• Manage customer flow and answer phones per protocol.
• Schedule appointments and follow-ups.

Skills

Customer Service

Organizational Skills

Education

High School Diploma

Job description

Join to apply for the Front Desk Receptionist role at National Vision Inc.

America's Best, part of National Vision, is one of the largest optical retailers in the U.S., with over 1000 stores. We combine eyewear and eye care into a single, affordable experience for our customers.

About the Role

As the face of our stores, Receptionists greet and welcome customers, manage patient records, and ensure smooth scheduling. You will provide courteous service both in person and over the phone, maintaining an organized workspace.

Benefits

Enjoy Sundays off! We offer competitive pay, health and dental insurance, 401k with match, paid time off, holidays, parental leave, employee discounts, and opportunities for growth.

Responsibilities

1. Provide high-quality customer service following safety protocols.
2. Manage customer flow and answer phones per protocol.
3. Handle insurance documentation and provide information to customers.
4. Schedule appointments and follow-ups.
5. Maintain patient records and order statuses.
6. Keep the reception area tidy and stocked.
7. Manage mail, deliveries, and office supplies.
8. Participate in team meetings.

Qualifications

1. Experience as a Receptionist or similar preferred but not required.
2. 0-2 years related experience or training preferred.
3. Experience with multiple phone lines is a plus.
4. Strong customer service and organizational skills required.

Education: High School Diploma or equivalent.

Additional Information

We offer competitive pay, benefits, training, and growth opportunities. Learn more at www.nationalvision.com. We are an equal opportunity employer.