Front Desk Receptionist

Cota Coaching and Consulting; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Upleash Veterinary Hospital is seeking a Front Desk Receptionist to enhance the client experience by managing appointments, greeting clients, and providing vital administrative support. You will be the warm and professional first point of contact for our clients, ensuring efficient operation of the clinic through excellent communication and organizational skills.

The ideal candidate will have excellent customer service skills, proficiency with Microsoft Office, and a high school diploma. Previous experience in veterinary front office is highly preferred. Join us in making a positive impact on the lives of pets and their owners!

Qualifications

• Minimum of two years of customer service experience required, preferably in a medical or veterinary setting.
• Strong ability to manage stress in high-paced environments.
• Attention to detail in handling financial transactions.

Responsibilities

• Greet clients warmly upon arrival to create a welcoming atmosphere.
• Manage the appointment calendar for optimal scheduling.
• Assist with administrative tasks including filing and data entry.
• Process client payments during check-in/check-out.
• Maintain the cleanliness of the front desk and lobby area.

Skills

Verbal and written communication skills

Interpersonal and customer service skills

Organizational skills

Time management skills

Proficient with Microsoft Office Suite

Basic understanding of veterinary terminology

Education

High School diploma or equivalent

Job description

At Upleash Veterinary Hospital, we provide advanced, relationship-centered care that honors pets and their owners alike. Our locally owned practice is built to restore trust, connection, and clarity to the veterinary experience. By combining rigorous medical expertise with personal service, we are re-centering our profession around what matters most: compassion, transparent communication, and care at both ends of the leash.

Job Summary:

As the face of Upleash, the Front Desk Receptionist does much more than just answer phones - you are the conductor of our entire client experience. In this role, you will welcome clients, optimize the clinic schedule, and guide the customer journey from arrival to checkout. Working closely with the Hospital Manager, you will provide crucial administrative support and take the proactive initiative needed to keep the hospital running efficiently, ensuring every client leaves with an exceptional impression.

Duties and Responsibilities:

• Acts as the primary face and voice of Upleash Veterinary Hospital, greeting clients and patients warmly upon arrival.
• Manage the appointment calendar, optimizing the schedule to maximize patient care and clinic efficiency.
• If triage over the phone is necessary, they will consult with a doctor or technician to determine the urgency of medical cases and routing them appropriately to the medical team.
• Assist the Hospital Manager with daily administrative duties, including filing, managing medical records, and data entry.
• Process client payments and manage the check in/check out process.
• Communicate medical instructions and follow-up reminders to clients as directed by the Veterinary Team.
• Maintain the cleanliness and professional appearance of the lobby, front desk area, coffee room and front restrooms.
• Perform other related duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication skills with focus on empathy and professional phone etiquette.
• Excellent interpersonal and customer service skills, with the ability to remain calm in emotional and high-stress situations (e.g., grieving owners or emergencies).
• Excellent organizational skills and extreme attention to detail, especially regarding financial transactions and medical records.
• Excellent time management skills with a proven ability to multi-task (answering phones while checking in clients).
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and ability to quickly learn Veterinary Practice Management Software (Instinct).
• Basic understanding of veterinary terminology and common procedures (preferred but can be trained).

Education and Experience:

• High School diploma or equivalent required.
• At least two years of customer service experience required; previous experience in a medical or veterinary front office is highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk or working on a computer.
• Must be able to lift up to 15 pounds at times
• Ability to handle the sights, sounds, and smells of a veterinary hospital.