Front Desk Receptionist

Resource Property Management; Seminole (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Resource Property Management is seeking a dedicated front desk assistant to deliver exceptional customer service. This role involves managing phone calls, correspondence, and ensuring a tidy working environment. Ideal candidates are organized, punctual, and capable of handling various tasks under pressure while maintaining professionalism.

Qualifications

• Must have strong oral and written comprehension.
• Capability to use computers and telephone systems effectively.
• Ability to perform under pressure.

Responsibilities

• Provide excellent customer service and handle multiple calls.
• Manage mail and deliveries efficiently.
• Maintain cleanliness and organization of the kitchen area.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Core Values:
Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services.

Core Duties, Responsibilities and Essential Functions

• Provide excellent customer service to callers and visitors courteously, timely and efficiently.
• Return all calls and emails within 24 hours.
• Handle more than one phone call at a time, by expediting or placing 1^st caller on a brief hold while answering the 2^nd call.
• Transfers all voice mail messages to the appropriate party at least 3x per day.
• Open and distribute mail by the end of each workday. Ensure incoming courier bag is emptied in the morning and evening courier bag is ready to go by 5pm each day. Switch name on bag.
• Contact team members if they have packages or boxes at reception to pick up each day.
• Notify Executive Assistant when certified mail is delivered.
• Sort, date stamp and distribute return mail every day.
• Check and log fax every hour.
• Replenish coffee supplies in the kitchen and large conference room at least 1x per day.
• Replenish beverages in the large conference room refrigerator every morning.
• Fill, run and empty the dishwasher as needed and maintain a neat, orderly kitchen. Make sure that no dirty dishes are left in the sink.
• Take all garbage from the kitchen to the dumpster at the end of each day.
• Clean the refrigerator as needed but no less than once a month.
• Utilize Vantaca’s Call Log and the Teams Community Information app.
• Function as one of RPM’s very important “gatekeepers” by routing call to appropriate party.
• Report emergencies to Association Manager or RPM Executive Team Member immediately.
• Assist with associations mail-outs or other duties that may arise from time to time.

Working conditions and Physical requirements

• Must be able to work under pressure, meet deadlines, and provide exemplary customer service.
• Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
• Maintain regular, punctual attendance consistent with RPM policies & practices and remain stationary at front desk unless performing specific designated tasks.
• Lift and carry up to 20 pounds.
• Must have oral and written comprehension along with speech clarity and recognition.
• Ability to effectively use computers, telephones, and computer programs/systems.
• Must have the ability to exercise self-control and limit personal conversations during the workday to minimize disruption of others and avoid overstepping assigned areas of responsibility.