Front Desk Representative - Part Time - North Tampa

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Tampa is seeking a Front Desk Representative for a part-time role. The position entails managing patient interactions during check-in and check-out, maintaining accurate operational procedures, and delivering exceptional customer service. Candidates should possess a high school diploma and at least two years of relevant experience in a medical environment.

Qualifications

• High School Diploma required.
• 2 years experience in a medical environment preferred.
• Entry level position.

Responsibilities

• Responsible for check-in and check-out processes, including collecting payments and scheduling appointments.
• Prepare daily paperwork and maintain cash balance.
• Ensure smooth clinic operations by communicating with the Zone Lead.

Skills

Customer Service

Organization

Communication

Education

High School Diploma

Job description

Front Desk Representative - Part Time - North Tampa

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Front Desk Representative - Part Time - North Tampa

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Position Summary: This will be a Part-Time role with a schedule of Monday, Tuesday, and Friday, 7:00am to 3:00pm. Responsible for ensuring all aspects of the check in and check out process are handled in an organized and efficient manner including collecting co-pays, deductibles, and patient balances, obtaining credit card on file agreements, and scheduling follow up appointments, diagnostic testing, and specialty injection appointments. The Rep is responsible for preparing paperwork at the start and end of the clinic day, to include verifying all charge slips have been completed, batching daily collections, reconciling missing tickets, creating claims (if applicable), and maintaining correct balance in cash box.

Qualifications: High School Diploma. 2 years experience in a medical environment.

Key Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patient’s account in Athena.
• Ensuring the patient’s insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patient’s signature.
• Upload any outside patient’s imaging cd’s into Medview PAC’s system.
• Preparing all paperwork for next day’s clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• All other duties as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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