Front Desk Receptionist

United Surgical Partners International; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Disability

FSAs and HSAs

401(k) retirement plan

Paid holidays and vacation

Job summary

USPI Theda Oaks Gastro and Endo Center is seeking a motivated Front Desk Receptionist for a full-time role. The position supports patient check-in, paperwork processing, demographic updates, and front-desk operations.

You will handle payments, assist with billing, and answer calls to keep the clinic running smoothly. Ideal candidates have 2–3 years of hospital/medical office experience, knowledge of Joint Commission standards, and excellent customer service.

Qualifications

• High school diploma or GED.
• 2–3 years hospital or medical office experience.
• Familiar with Joint Commission standards.
• Ability to manage time efficiently in a fast-paced setting.
• Professional appearance and excellent phone etiquette.

Responsibilities

• Admit patients and process their paperwork.
• Update patient demographics in the system.
• Collect monies due and document in billing system.
• Answer incoming phone calls and route inquiries.
• Maintain orderly front desk and lobby areas.

Skills

Customer service

Phone etiquette

Professional communication

Detail oriented

Education

High school diploma or GED

Job description

USPI Theda Oaks Gastro and Endo Center is seeking a motivated Full-Time Front Desk Receptionist to join our team. Our team is small, but we are mighty! Current operations are M-F, 5:30 a.m. - 6:30p.m., however hours will depend on patient flow. We have 4 Treatment rooms. We perform outpatient surgical procedures in Gastroenterology and Pain Management.

Job Summary:

The Front Desk Receptionist interfaces with patients and families, physicians and staff; Admit patients and process their paperwork; Update patient demographics/information in system; Collect monies due and document in the billing system; Handle funds per office procedure. Answer incoming phone calls.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#USP-123

#LI-CM1

Required Skills:

Qualifications:

High school diploma or GED
Minimum 2-3 years of hospital or medical office experience.
Knowledge of The Joint Commission Standards
Ability to use time wisely in preparing work areas to meet high-paced demand.
Show a genuine desire to work and improve the center as a whole.
Must be detail oriented.
Must be able to communicate verbally and non-verbally in a professional manner.
Must be able to adhere to hospital financial and admitting policies.
Ability to promote positive relationships with patients and staff.
Must know insurance verification and collection processes.
Must have problem solving and decision-making skills.
Professional appearance.
Must demonstrate excellent phone etiquette and exceptional customer service skills.