Front Desk Receptionist

URBN Playground; Port Washington (NY); On-site; USD 34,000 - 36,000; Part time

Job summary

URBN Playground is seeking a Front Desk Associate in Port Washington, NY, a part-time role on site. You will welcome guests, check them in for amenities and classes, assist with the URBN Playground app, and process payments.

You’ll balance cash at the end of shifts and help coordinate with staff to keep operations running smoothly. The position emphasizes friendly, proactive service, strong organization, and the ability to handle multiple tasks during weekend shifts.

Qualifications

• Hospitality-focused, customer-first mindset.
• Ability to check in members and process payments.
• Assist residents with URBN Playground app reservations and purchases.
• Coordinate with trainers, event planners, and staff for smooth operations.

Responsibilities

• Deliver excellent customer service and hospitality.
• Set up and pack down equipment at open/close times.
• Check members in for amenities and classes/lessons.
• Assist with app reservations and purchases.
• Manage reservations, bookings, and app messaging.
• Maintain cash register security and count money at shift start.
• Balance cash and complete cash drop form.
• Process guest passes and promo codes.
• Answer phones and emails, escalating queries as needed.
• Supervise staff on shift to ensure smooth operations.
• Open/lock gates and doors as needed.
• Know event schedules and answer questions about them.
• Liaise with trainers and pool operator for operations.

Skills

Hospitality mindset

Customer service

Multitasking

Problem solving

Independent work

Tools

URBN Playground app

URBN software

Job description

**OVERVIEW**. As a Front Desk Associate, you are the first point of contact for people when they enter the building. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers as you check them in, process credit card and cash payments, and assist with any questions they might have. You will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued.. . **YOUR MISSION**. To assist customers (whether residents, members, or guests) with checking in, booking classes and lessons, making payments, and any other membership or amenity related questions they have, while providing excellent customer service and maintaining the URBN Playground reputation.. . **WHAT YOU’LL DO**.

WHAT YOU’LL DO

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Set up / pack down equipment (e.g. cash registers / boxes, devices) at open / close times.
• Check members in as they arrive to use the amenities or for classes / lessons.
• Assist residents with the URBN Playground app to make their reservations and purchases.
• Utilize URBN software to manage reservations and bookings, handle messaging through the app..
• Ensure security of cash registers / cash boxes at all times during shift.
• Count starting amount of money at the start of shift.
• Balance cash at the end of the shift and complete cash drop form.
• Process guest passes or current promo codes from periodic marketing campaigns.
• Answer phone calls and e-mails and elevate queries as needed.
• Supervise other staff on shift as needed (e.g. porters) to ensure amenities run smoothly.
• Hold a set of keys and open and lock gates and doors as needed.
• Know what events or lessons are going on and be able to answer questions about them.
• Liaise with key people (e.g. trainers, event planners, Lifestyle Director, pool operator) to ensure smooth operations of all the above.

YOU’RE GOOD AT

• Getting things done.
• Keeping track of many things at once and paying attention to detail.
• Remembering customers’ names and making them feel welcome.
• Diffusing customer complaints and solving problems.
• Working independently with minimal supervision.
• Handling phone calls and e-mails in a professional and efficient manner.
• Building relationships with customers and key vendors.

BROWNIE POINTS

• Prior experience in a sales-related job.
• Prior experience in a hospitality position.
• Familiar with property management software

• Experience: Not required
• Employment: Part-time
• Schedule: Weekends 8-12PM
• Salary: $25 – $26 hourly
• Starting time: Immediate start!

About URBN Playground:

URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management.