Front Desk Receptionist

OneOncology; Orange (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

OneOncology in California is seeking a friendly and detail-oriented Front Desk Receptionist to support the oncology practice and daily front-office operations. The role emphasizes patient services, accurate records, and professional communication.

You will handle reception tasks, appointment scheduling, insurance verification, and basic administrative duties in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical front desk preferred.
• Experience in oncology/hematology is a plus.
• Familiarity with EMR systems preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Check patients in/out and verify demographic information.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls and route inquiries.
• Verify insurance information and referrals.
• Collect copayments and patient payments.
• Maintain organized reception area and ensure confidentiality.
• Coordinate with physicians and clinical staff to support flow.
• Assist with medical records and document scanning.
• Follow HIPAA privacy requirements and office policies.
• Provide compassionate assistance to patients and families.
• Perform other administrative duties as assigned.

Skills

Customer service

Communication skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Insurance verification tools

Job description

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Front Desk Receptionist

Employment Type: Full-Time

We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist to join our oncology physician practice in California. The ideal candidate will provide exceptional customer service to patients, families, and healthcare professionals while supporting the daily operations of the front office.

This role is essential to creating a welcoming and compassionate environment for patients receiving cancer care. The successful candidate will have strong communication and organizational skills, a patient-focused approach, and the ability to manage multiple responsibilities in a fast-paced medical office.

Key Responsibilities

• Greet patients and visitors warmly and professionally upon arrival.
• Check patients in and out, verify demographic information, and maintain accurate patient records.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming phone calls, direct calls appropriately, and respond to routine patient inquiries.
• Verify insurance information and assist with obtaining referrals and authorizations as needed.
• Collect copayments and other patient payments in accordance with office procedures.
• Maintain an organized reception area and ensure patient information is handled confidentially.
• Communicate effectively with physicians, clinical staff, and other departments to support patient flow.
• Assist with medical records, document scanning, filing, and other administrative tasks.
• Follow HIPAA privacy and confidentiality requirements and applicable office policies.
• Provide compassionate assistance to patients and families while maintaining professionalism and discretion.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous front desk, receptionist, or administrative experience in a medical office preferred.
• Experience in an oncology, hematology, or specialty physician practice is a plus.
• Familiarity with electronic medical records (EMR) systems preferred.
• Knowledge of insurance verification, referrals, and appointment scheduling is desirable.
• Strong verbal and written communication skills.
• Excellent customer service, organizational, and time-management skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Demonstrated attention to detail and commitment to patient confidentiality.
• Ability to work collaboratively with physicians, clinical staff, patients, and families.

Compensation

The anticipated pay range for this full-time position is $23.00–$32.00 per hour. Actual compensation will depend on relevant experience, qualifications, skills, and other job-related factors.