Front Desk Receptionist

Workstream; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Commuter benefits

Holiday tips

Uniform provided

Job summary

Royale Company staffs the front desks of luxury residential high-rises in New York City. You are the face of the building, welcoming residents and guests, managing visitor access, logging packages, and keeping records in our building software (training provided).

We offer fixed evening and overnight shifts, weekend coverage, and opportunities to grow into superintendent, building manager, and operations roles. No front desk experience is required—we train you and start promptly.

Qualifications

• Customer service experience in retail, hospitality, front desk, or similar roles.
• Reliability and punctuality.
• Weekend and holiday availability, depending on shift.
• Background check required (at our cost).

Responsibilities

• Welcome residents and guests and manage visitor access.
• Receive, log, and distribute packages and deliveries.
• Coordinate vendor and contractor access.
• Keep the lobby and front desk organized and presentable.
• Monitor the entrance and report issues to management.
• Maintain records in the building software (training provided).

Skills

Customer service

Reliability

Punctuality

Professional appearance

Weekend availability

Job description

Our front desk receptionists work in residential buildings, not offices. You welcome residents and their guests, manage visitor access, log and hand out packages, and keep accurate records in our building software. If you are organized and like a clear routine, this role is a good fit. No front desk experience is needed; we train you.

Royale Company staffs the front desks of luxury residential high-rises - some of the best-known buildings in the city. We move fast: you'll hear from us within one business day, and most candidates complete the hiring process within a week.

The Job

You are the face of the building. On a typical shift you will:

• Welcome residents and guests and manage visitor access
• Receive, log, and distribute packages and deliveries
• Coordinate vendor and contractor access
• Keep the lobby and front desk organized and presentable
• Monitor the entrance and report issues to management
• Maintain records in the building software (training provided)

Specific Schedule

Fixed schedules with evening (3pm-11pm) and overnight (11pm-7am) shifts available. Weekend coverage is included. Tell us your availability and we'll match you to a compatible shift.

What We Expect

• Customer service experience in retail, hospitality, front desk, or similar roles
• Reliability and punctuality
• Professional appearance and grooming standards required by building client.
• Weekend and holiday availability, depending on shift
• Background check required (at our cost)

What You Get

• Hourly pay as shown above - based on experience and shift
• Health insurance
• Commuter benefits
• Holiday tips
• Growth opportunities into superintendent, building manager, and operations roles
• Uniform provided

Hiring Process

1. Fill in the application form (about 5 minutes, including your resume)
2. Conduct a 7-minute pre-recorded video interview, on your own time
3. Speak with our team on a brief call
4. Accept your offer and complete a quick background check

Royale Company is an equal opportunity employer. Many new hires start within about a week of applying.

Royale Company staffs concierge, front desk, lobby and maintenance teams in residential and commercial buildings. If you have hospitality, retail or security experience, you already have the skills. Get a steady schedule, upfront pay, benefits, paid training and a clear path to grow into higher-level roles.