Building Ambassador

Workstream; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Commuter benefits

Holiday tips

Growth opportunities

Uniform provided

Job summary

Royale Company in New York City is seeking a building ambassador to greet residents, guests and visitors with warmth and a professional demeanor. You will manage visitor access, log packages, and help keep the lobby organized.

This role features fixed evening and overnight shifts, weekend coverage, and a clear growth path into superintendent, building manager, and operations roles. Training is provided along with health insurance, commuter benefits, and a uniform.

Qualifications

• Customer service experience in retail, hospitality, front desk, or similar roles.
• Reliability and punctuality.
• Professional appearance and grooming standards.
• Weekend and holiday availability, depending on shift.
• Background check required (at our cost).

Responsibilities

• Welcome residents and guests and manage visitor access.
• Receive, log, and distribute packages and deliveries.
• Coordinate vendor and contractor access.
• Keep the lobby and front desk organized and presentable.
• Monitor the entrance and report issues to management.
• Maintain records in the building software (training provided).

Skills

Customer service

Reliability

Punctuality

Professional appearance

Weekend availability

Job description

As a building ambassador you create the first impression of the building. Residents, guests and visitors are greeted by you, so warmth and a professional manner matter most. If you have worked in hospitality, retail or any customer-facing role, you already have the skills we look for.

Royale Company staffs the front desks of luxury residential high-rises — some of the best-known buildings in the city. We move fast: you'll hear from us within one business day, and most candidates complete the hiring process within a week.

The Job

• Welcome residents and guests and manage visitor access
• Receive, log, and distribute packages and deliveries
• Coordinate vendor and contractor access
• Keep the lobby and front desk organized and presentable
• Monitor the entrance and report issues to management
• Maintain records in the building software (training provided)

Specific Schedule

Fixed schedules with evening (3pm–11pm) and overnight (11pm–7am) shifts available. Weekend coverage is included.

What We Expect

• Customer service experience in retail, hospitality, front desk, or similar roles
• Reliability and punctuality
• Professional appearance and grooming standards required by building client.
• Weekend and holiday availability, depending on shift
• Background check required (at our cost)

What You Get

• Hourly pay as shown above — based on experience and shift
• Health insurance
• Commuter benefits
• Holiday tips
• Growth opportunities into superintendent, building manager, and operations roles
• Uniform provided

Hiring Process

1. Fill in the application form (about 5 minutes, including your resume)
2. Conduct a 7-minute pre-recorded video interview, on your own time
3. Speak with our team on a brief call
4. Accept your offer and complete a quick background check

Royale Company is an equal opportunity employer. Many new hires start within about a week of applying.

Royale Company staffs concierge, front desk, lobby and maintenance teams in residential and commercial buildings.
If you have hospitality, retail or security experience, you already have the skills. Get a steady schedule, upfront pay, benefits, paid training and a clear path to grow into higher-level roles.