Front Desk Receptionist

Christopher’s Reason; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading outpatient program in New York, Christopher’s Reason, is looking for a Front Desk Receptionist to support clients during challenging times. This full-time position involves multitasking, maintaining professionalism, and creating a welcoming environment. The role includes managing appointments, inquiries, and providing assistance to clients, particularly those dealing with substance use disorders.

Qualifications

• Prior experience in a healthcare or social services setting is preferred.
• Exceptional communication skills are required.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome and check in clients and visitors.
• Answer and manage a multi-line phone system.
• Assist clients with intake paperwork.

Skills

Organization

Interpersonal Skills

Communication

Multitasking

Education

Experience in front desk or administrative role

Tools

Microsoft Office Suite

Job description

Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team. The successful candidate will be a compassionate, organized, and efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the ability to handle multiple tasks with sensitivity and professionalism in a fast-paced setting. The position is full-time, and the salary is negotiable based on experience and qualifications. Please provide certificates and references along with your resume. Only serious inquiries need to be applied.

Responsibilities:

• Welcome and check in clients and visitors, maintaining a warm and respectful environment.
• Answer and manage a multi-line phone system, addressing inquiries and directing calls.
• Schedule appointments and provide reminders, coordinating with clinical staff as needed.
• Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy.
• Maintain an organized front desk area, managing files and records efficiently.
• Support the program team by managing administrative tasks and ensuring smooth client flow.
• Provide translation assistance for Spanish-speaking clients and staff as needed.

Qualifications:

• Prior experience in a front desk, receptionist, or administrative role, ideally in healthcare or social services.
• Understanding of substance use disorder and mental health services (preferred but not required).
• Strong organizational skills with the ability to multitask and pay attention to detail.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office Suite and general computer skills.
• Commitment to confidentiality, professionalism, and integrity.