Front Desk Receptionist

Salon Zen Aveda - Mercato; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Salon Zen Aveda - Mercato is seeking a polished Front Desk Salon Coordinator to join our Naples, FL team. You will welcome guests, answer calls, schedule appointments, and manage front desk flow to support our high-end service standard.

Ideal candidates bring excellent customer service, a professional appearance, and the ability to stay organized in a fast-paced environment. Experience with salon scheduling software is a plus; hospitality or spa backgrounds are preferred.

Qualifications

• Excellent customer service and communication skills.
• Professional, polished appearance and attitude.
• Friendly, outgoing personality.
• Strong organizational and multitasking skills.
• Dependable and punctual.
• Comfortable working in a fast-paced environment.
• Experience with salon scheduling or front desk software is a plus.
• Previous salon, spa, hospitality, or luxury customer-service experience is preferred.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Answer phones and schedule appointments.
• Check guests in and out.
• Manage stylist schedules and help maximize bookings.
• Confirm appointments and assist with rescheduling.
• Process payments and retail purchases.
• Help educate guests about salon services and products.
• Maintain a clean, organized, and professional front desk.
• Communicate effectively with stylists, management, and guests.
• Help create the high-end level of service our clients expect.

Skills

Customer service

Communication

Organization

Multitasking

Punctuality

Professional appearance

Tools

Salon software

Job description

ZEN Salon is Hiring!

We’re looking for a polished, friendly, and highly organized Front Desk Salon Coordinator to join our team.

The front desk is the heart of our salon, and we’re looking for someone who understands the importance of providing an exceptional experience from the moment a guest walks through the door.

What You’ll Do

• Welcome guests with a warm, professional attitude
• Answer phones and schedule appointments
• Check guests in and out
• Manage stylist schedules and help maximize bookings
• Confirm appointments and assist with rescheduling
• Process payments and retail purchases
• Help educate guests about salon services and products
• Maintain a clean, organized, and professional front desk
• Communicate effectively with stylists, management, and guests
• Help create the high-end level of service our clients expect

What We’re Looking For

• Excellent customer service and communication skills
• Professional, polished appearance and attitude
• Friendly, outgoing personality
• Strong organizational and multitasking skills
• Dependable and punctual
• Comfortable working in a fast-paced environment
• Experience with salon scheduling or front desk software is a plus
• Previous salon, spa, hospitality, or luxury customer-service experience is preferred

The Right Person

We’re looking for someone who takes ownership of the front desk, enjoys working with people, stays calm when things get busy, and understands that every guest interaction matters.

If you’re positive, professional, dependable, and would love to be part of a busy, upscale salon, we’d love to meet you.