Upscale Salon Front Desk Coordinator

Salon Zen Aveda - Mercato; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Salon Zen Aveda - Mercato is seeking a polished Front Desk Salon Coordinator to join our Naples, FL team. You will welcome guests, answer calls, schedule appointments, and manage front desk flow to support our high-end service standard.

Ideal candidates bring excellent customer service, a professional appearance, and the ability to stay organized in a fast-paced environment. Experience with salon scheduling software is a plus; hospitality or spa backgrounds are preferred.

Qualifications

• Excellent customer service and communication skills.
• Professional, polished appearance and attitude.
• Friendly, outgoing personality.
• Strong organizational and multitasking skills.
• Dependable and punctual.
• Comfortable working in a fast-paced environment.
• Experience with salon scheduling or front desk software is a plus.
• Previous salon, spa, hospitality, or luxury customer-service experience is preferred.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Answer phones and schedule appointments.
• Check guests in and out.
• Manage stylist schedules and help maximize bookings.
• Confirm appointments and assist with rescheduling.
• Process payments and retail purchases.
• Help educate guests about salon services and products.
• Maintain a clean, organized, and professional front desk.
• Communicate effectively with stylists, management, and guests.
• Help create the high-end level of service our clients expect.

Skills

Customer service

Communication

Organization

Multitasking

Punctuality

Professional appearance

Tools

Salon software

Job description

Salon Zen Aveda - Mercato is seeking a polished Front Desk Salon Coordinator to join our Naples, FL team. You will welcome guests, answer calls, schedule appointments, and manage front desk flow to support our high-end service standard.

Ideal candidates bring excellent customer service, a professional appearance, and the ability to stay organized in a fast-paced environment. Experience with salon scheduling software is a plus; hospitality or spa backgrounds are preferred.