Front Desk Receptionist

Resolve Pain; Memphis (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Pain Clinic Associates in Memphis, TN is seeking a friendly receptionist to be the first point of contact for patients. You will handle phone and in-person inquiries, register patients, and ensure accurate demography and insurance data entry.

You will verify coverage, prepare patient charts, and support billing processes. The role requires strong communication, exceptional organizational skills, and the ability to manage multiple tasks with professionalism in a fast-paced clinic environment.

Qualifications

• One to three years of experience in a physician's office preferred.
• High School Diploma or equivalent required.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Greet patients and visitors, ensuring a positive first impression.
• Register patients and collect demographic and insurance information accurately.
• Verify insurance coverage and coordinate with payors as needed.
• Prepare patient charts and ensure information is complete.
• Capture and update billing information for invoicing and insurance processing.
• Manage phone calls and appointments, including scheduling and rescheduling.
• Assist with daily financial processes and cash handling.
• Open and close clinic operations, ensuring security and readiness.
• Manage requests for medical records and maintain filing systems.

Skills

Customer Service

Communication

Organization

Multitasking

Teamwork

Medical Office Support

Education

High School Diploma

Tools

Billing Systems

EMR/EHR

Job description

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.

Key Responsibilities

• Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.
• Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
• Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
• Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
• Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
• Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.
• Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
• Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
• Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.

Essential Competencies

• Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
• Performs duties with competence, professionalism, and attention to detail.
• Strong understanding and alignment with the company’s mission and values.
• Complies with applicable laws, regulations, and internal policies
• Demonstrates excellent interpersonal skills with patients, staff, and the public.
• Ability to handle urgent situations calmly and efficiently.
• Strong critical thinking skills, including problem-solving, planning, and decision-making.

Qualifications

• Experience/Education: One (1) -Three (3) yearsof experience in a physician's office is preferred. A high school diploma or equivalent is required.
• Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.
• Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.
• Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.

Additional Skills and Competencies

• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team and contribute to a positive work environment.
• Experience with medical records and billing systems is a plus.

Why Join Us?

• Positive and supportive work environment.
• Opportunity to be part of a dynamic, patient-focused clinic.
• Competitive salary and benefits package.