Receptionist

Resolve Pain; Jackson (TN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Zusammenfassung

Resolve Pain in Jackson, TN seeks a friendly Receptionist to be the first point of contact for patients. You will handle phone and in-person inquiries, collect patient information for billing and records, and keep the front desk running smoothly.

The role requires strong communication, organization, and attention to detail; six months in a physician's office preferred; HS diploma required; competitive salary and benefits.

Qualifikationen

• Six months of experience in a physician's office preferred.
• High school diploma or equivalent required.
• Strong verbal and written communication.
• Ability to build relationships with patients and staff.

Aufgaben

• Greet patients and visitors to create a positive first impression.
• Accurately collect and enter patient demographics and insurance information at first contact.
• Verify insurance coverage and coordinate with payors and physicians.
• Prepare patient charts and messages with complete and accurate information.
• Capture and update billing information for invoicing and insurance processing.
• Manage phone calls, schedule appointments, and reschedule as needed.
• Assist with daily financial processes including cash, checks, and card transactions.
• Oversee opening and closing procedures and ensure clinic is ready for the day.
• Handle medical records requests and faxing with accurate filing.

Kenntnisse

Customer service

Phone etiquette

Communication

Organization

Multitasking

Teamwork

Ausbildung

High school diploma

Tools

Medical records software

Billing software

Scheduling software

Jobbeschreibung

Overview:

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at our Mays and Schnapp clinic in Jackson, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.

Key Responsibilities:

• Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately.


• Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter.


• Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.


• Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate.


• Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing.


• Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected.


• Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.


• Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.


• Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems.

Essential Competencies:

• Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.


• Performs duties with competence, professionalism, and attention to detail.


• Strong understanding and alignment with the company’s mission and values.


• Complies with applicable laws, regulations, and internal policies


• Demonstrates excellent interpersonal skills with patients, staff, and the public.


• Ability to handle urgent situations calmly and efficiently.


• Strong critical thinking skills, including problem-solving, planning, and decision-making.

Qualifications:

• Experience/Education: Six months of experience in a physician's office is preferred. A high school diploma or equivalent is required.


• Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff.


• Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion.


• Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care.

Additional Skills and Competencies:

• Ability to manage multiple tasks and prioritize effectively.


• Strong organizational skills and attention to detail.


• Ability to work as part of a team and contribute to a positive work environment.


• Experience with medical records and billing systems is a plus.

Why Join Us?

• Positive and supportive work environment.


• Opportunity to be part of a dynamic, patient-focused clinic.


• Competitive salary and benefits package.