Front Desk Receptionist

Water; Lake Wales (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Life insurance

PTO and Paid Holidays

Employee discounts on services and:..

Job summary

Water's Edge Dermatology in Lake Wales, FL is seeking a Front Desk Receptionist for a full-time clerical role. You will greet patients, schedule appointments, and check patients in and out for visits, ensuring a smooth flow at the front desk.

The position requires a High School diploma or equivalent and 1–2 years of medical reception experience. You will verify insurance, collect necessary documents, and support the clinical team to deliver excellent patient care.

Qualifications

• High School diploma or equivalent.
• 1–2 years of Medical Reception experience preferred.

Responsibilities

• Greet patients and manage front-desk check-in/out.
• Register new patients and update demographics; collect documents and apply payments.
• Answer phones with proper etiquette and direct calls.
• Notify clinical staff of patient arrivals and delays to maintain patient flow.
• Maintain office supplies and inventory.
• Learn new products and maintain inventory of items.
• Ensure a positive patient experience with excellent service.
• Verify health benefits with approved providers.
• Process medical records and referrals.
• Keep reception area clean and organized.
• Work in a team to accomplish tasks.

Skills

Customer service

Phone etiquette

Teamwork

Scheduling

Education

High School diploma or equivalent

Medical Reception experience preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Full Time Clerical LAKE WALES, FL, US

4 days ago Requisition ID: 5692

Water's Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Front Desk Receptionistsare the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.

Essential Functions

• Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
• Greetings and welcomes patients as they arrive for their appointments.
• Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learn new products and maintain an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved health care companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish common tasks in a collegial manner.

Shift: Full-Time

Company benefits include:

• 401(k)
• Life insurance
• PTO and Paid Holidays
• Employee discounts on services and products

Required Education and Experience

• High School diploma or equivalent
• 1-to 2 years of Medical Reception experience is preferred

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!