Front Desk Receptionist

First Coast Mohs; Town of Florida (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance after 30 days

Dental Insurance after 30 days

Vision Insurance after 30 days

Short-term Disability

Life Insurance

10–15 days PTO

401(k) after 90 days

Growth opportunities

Discounts on services

Job summary

First Coast Mohs is seeking a Front Desk Receptionist to serve as the first point of contact for patients at our Fernandina Beach office. This full-time clerical role involves greeting patients, scheduling appointments, and processing check-ins/outs with a focus on accuracy and courtesy.

You will verify patient benefits, handle phone inquiries with a professional demeanor, and support clinical staff to maintain a smooth patient flow. Growth opportunities exist within AQUA Dermatology’s network.

Qualifications

• High School diploma or equivalent required.
• 1–2 years medical reception experience preferred.
• Excellent communication and customer service skills required.
• Ability to verify patient health benefits and handle scheduling.

Responsibilities

• Greets and welcomes patients as they arrive for their appointments.
• Registers new patients and updates demographics and payments.
• Answers the phone with professional etiquette and directs calls as needed.
• Notifies clinical staff of patient arrival and delays to facilitate flow.
• Checks patients in and out for appointments and manages scheduling.
• Maintains stocked reception area and monitors office supplies.
• Learns new products and maintains inventory of items.
• Ensures a positive patient experience through service excellence.
• Verifies patient benefits with approved payors.
• Sends/receives medical records and referrals for patient care.
• Works in a team environment to accomplish tasks.

Skills

Customer service

Phone etiquette

Multitasking

Teamwork

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Full Time Clerical Fernandina Beach, FL, US

First Coast Mohs, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Front Desk Receptionists are the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.

Essential Functions

• Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
• Greetings and welcomes patients as they arrive for their appointments.
• Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learn new products and maintain an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved health care companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish common tasks in a collegial manner.

Our Benefits Include:

• Medical, Dental, and Vision are available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 10 days of PTO with an increase to 15 days upon completing 1st year
• 401 (k) available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on services

Required Education and Experience

• High School diploma or equivalent
• 1-to 2 years of Medical Reception experience is preferred

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!