Front Desk Receptionist

Riverchase-Dermatology; Fort Myers (FL); On-site; USD 51,577,000 - 59,314,000; Full time

Job summary

AQUA Dermatology is seeking a Front Desk Receptionist for its Fort Myers, FL office. This full-time clerical role greets patients, schedules appointments, checks in/out, and handles patient registrations and payments with a focus on exceptional customer service.

Responsibilities include answering calls, coordinating patient flow with clinical staff, verifying benefits, and maintaining a well-stocked, organized reception area. 1–2 years medical reception preferred; HS diploma required.

Qualifications

• Greeting and check-in/out of patients.
• Registering new patients and updating demographics.
• Verifying patient benefits with insurance providers.

Responsibilities

• Adheres to mission, credo, service goals and provides exceptional customer service.
• Greet and welcome patients on arrival.
• Register patients and collect documentation for treatment and payments.
• Answer the phone with proper etiquette and direct calls as needed.
• Coordinate patient flow with clinical staff and manage arrivals.
• Maintain stocked office supplies and monitor equipment.
• Learn products and maintain inventory of items.
• Ensure a positive patient experience through service practices.
• Keep reception area clean and organized.
• Work in a team to complete tasks.

Skills

Customer service

Phone etiquette

Appointment scheduling

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Full Time Clerical Fort Myers, FL, US

12 days ago Requisition ID: 5555

Salary Range: $18.00 To $18.00 Hourly

(Brand name), an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Front Desk Receptionists are the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.

Essential Functions

• Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
• Greetings and welcomes patients as they arrive for their appointments.
• Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learn new products and maintain an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved health care companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish common tasks in a collegial manner.

Our Benefits Include:

• Medical, Dental, and Vision are available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 10 days of PTO with an increase to 15 days upon completing 1st year
• 401 (k) available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on services

Required Education and Experience

• High School diploma or equivalent
• 1-to 2 years of Medical Reception experience is preferred

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!