Front Desk Receptionist

WorkWave Staff; Jamestown (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

WorkWave Staff is seeking a friendly and organized Front Desk Receptionist for a local medical practice in Jamestown, New York. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced healthcare environment while providing excellent customer service.

The ideal candidate should have a high school diploma or GED, with previous receptionist or medical office experience preferred. Responsibilities include greeting patients, scheduling appointments, and handling inquiries as the primary point of contact.

Qualifications

• Previous receptionist, customer service, administrative, or medical office experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient information and update records accurately.

Skills

Strong communication skills

Attention to detail

Multitasking abilities

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Jamestown, United States | Posted on 06/16/2026

We are seeking a friendly, professional, and organized Front Desk Receptionist to join a local medical practice. The Front Desk Receptionist serves as the first point of contact for patients and plays a key role in providing excellent customer service while supporting daily office operations. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

• Greet patients and visitors in a courteous and professional manner.
• Answer incoming phone calls and direct inquiries appropriately.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient information and update records accurately.
• Check patients in and out for appointments.
• Collect copays and process payments as needed.
• Verify insurance eligibility and obtain necessary authorizations.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Coordinate communication between patients, providers, and staff.
• Manage incoming and outgoing correspondence, including mail, emails, and faxes.
• Assist with filing, scanning, and other administrative duties.
• Maintain a clean, organized, and welcoming reception area.

Qualifications

• High school diploma or GED required.
• Previous receptionist, customer service, administrative, or medical office experience preferred.
• Proficiency with Microsoft Office and office equipment.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

Preferred Skills

• Knowledge of medical terminology.
• Experience with electronic medical records (EMR) systems.
• Insurance verification and patient scheduling experience.
• Strong attention to detail and accuracy.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer, telephone, and other office equipment throughout the workday.
• Ability to occasionally lift up to 20 pounds.