Front Desk Agent

City Express by Marriott Pooler Savannah Airport, GA; Pooler (GA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off and holidays

Dental, Vision Insurance

Life Insurance

Short & Long Term Disability

Accidental Insurance

Hospital Indemnity

Critical Illness

Flex Spending Account

Incentives

Employee Lunches

Associate of the Quarter and Associate

the Year

Job summary

City Express by Marriott Pooler Savannah Airport, GA is seeking a Front Desk Agent to warmly welcome guests, assist with check-in and check-out, and answer questions about local attractions. The role involves selling rooms to walk-ins, processing payments, and maintaining accurate guest accounts.

The position is on-site with am and pm shifts, focusing on courteous service, accuracy, and guest satisfaction. Training provided; opportunities for growth within the hotel.

Qualifications

• Providing warm guest service and information to guests.
• Selling rooms to walk-in guests and handling reservations.
• Processing payments and balancing cash drawers.

Responsibilities

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to "walk-in" customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel Lightspeed
• Cleaning the front desk / registration area and public areas.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Maintaining proper inventories in sundry shop and business center.

Job description

Front Desk Agent

About Us

Our hotel teams' fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description:

Responsible for attending to the needs of guests, especially during check-in and check-out. Open to work am & pm shifts

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to "walk-in" customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel Lightspeed
• Cleaning the front desk / registration area and public areas.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Maintaining proper inventories in sundry shop and business center.

Additional Responsibilities:

• Any other duties assigned by Supervisor

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.