Front Desk Receptionist

Fenix Family Health Center; Highwood (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dental

Vision

Medical coverage

Job summary

Fenix Family Health Center in Highwood, IL is seeking a highly organized, bilingual front desk receptionist fluent in Spanish and English to join our medical office. You will greet patients, manage scheduling, verify details, and assist with paperwork while maintaining confidentiality and delivering excellent service.

The role involves coordinating with medical staff to ensure smooth patient flow, answering inquiries, and upholding a welcoming, orderly reception area in a fast-paced environment.

Qualifications

• Bilingual in Spanish and English with excellent written and verbal skills.
• Experience in a medical office or similar setting preferred.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficient with computers and scheduling software.
• Excellent customer service and a friendly demeanor.
• Ability to maintain confidentiality and discretion.
• Flexible to changing priorities and schedules.
• High school diploma or equivalent required; healthcare administration training is a plus.

Responsibilities

• Greet patients and visitors warmly in person and by phone.
• Schedule and manage appointments to maximize doctors' time.
• Gather information and provide appointment details in Spanish and English.
• Verify patient information and update records.
• Assist patients with forms and paperwork.
• Coordinate with medical staff to ensure smooth patient flow.
• Respond to inquiries regarding availability, policies, and procedures.
• Maintain front desk and waiting room organization and cleanliness.
• Handle mail, email, faxes, and phone calls.
• Collaborate with team to address issues and other duties as assigned.

Skills

Fluent in Spanish

Fluent in English

Excellent communication

Organizational skills

Customer service

Multitasking

Discretion

Education

High school diploma or equivalent

Tools

Scheduling software

Computer systems

Job description

We are seeking a highly organized and fluent Spanish/English-speaking individual to join our team at our Spanish-speaking doctor's office. The ideal candidate will possess exceptional communication skills in both Spanish and English, thrive in a fast-paced environment, and have the ability to think quickly on their feet.

Responsibilities

• 1. Greet patients and visitors in a friendly and professional manner, both in person and over the phone.
• 2. Schedule and manage appointments for patients, ensuring efficient use of doctors' time and proper allocation of resources.
• 3. Communicate effectively with patients in Spanish and English to gather necessary information and provide appointment details.
• 4. Verify patient information, including insurance details and contact information, and update records as needed.
• 5. Assist patients with filling out necessary forms and ensure all required paperwork is completed accurately.
• 6. Coordinate with medical staff to ensure smooth patient flow and timely appointment scheduling.
• 7. Respond to inquiries from patients, family members, and other visitors regarding appointment availability, office policies, and procedures.
• 8. Maintain cleanliness and organization of the front desk area and waiting room.
• 9. Handle incoming and outgoing correspondence, including mail, email, faxes, and phone calls
• 10. Collaborate with other team members to address any issues or concerns that arise during the course of the day and other duties as assigned.

Requirements

• 1. Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.
• 2. Previous experience working in a medical office or similar environment preferred.
• 3. Strong organizational skills and the ability to multitask effectively in a fast-paced setting.
• 4. Proficiency with computer systems and familiarity with scheduling software.
• 5. Exceptional customer service skills and a friendly, approachable demeanor.
• 6. Ability to maintain confidentiality and handle sensitive information with discretion.
• 7. Flexibility to adapt to changing priorities and work schedules as needed.
• 8. High school diploma or equivalent required; additional education or training in healthcare administration is a plus.

Contract & Benefits

• 1. Full-time position, Monday to Friday
• 3. Comprehensive benefits package including dental, vision, and medical coverage.