Receptionist

Serenity Healthcare; Sandy Springs (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

10 PTO days (15 after year 1)

90% covered health, dental & vision insurance

401k with internal growth opportunities

Referral bonuses

Job summary

A healthcare company in Sandy Springs is seeking a Receptionist (Patient Experience Coordinator) to be the first contact for patients. This role requires strong customer service skills, and you will be responsible for managing check-in processes, scheduling appointments, and maintaining a welcoming front desk. Ideal candidates have 1+ year in customer-facing roles, a high school diploma, and a willingness to learn about healthcare protocols. The position offers competitive benefits and PTO.

Qualifications

• 1+ year of customer-facing experience in retail or hospitality.
• Willingness to learn healthcare protocols and privacy practices.

Responsibilities

• Greet patients with warmth and professionalism.
• Manage check-in/check-out and assist with forms.
• Answer phones and emails with clarity.
• Schedule and confirm appointments.
• Maintain a clean front desk area.

Skills

Customer service skills

Communication skills

Ability to multitask

Calm under pressure

Digital tools proficiency

Education

High School Diploma or GED

Tools

Email systems

Calendars

Scheduling systems

Job description

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Schedule: 3 Days/Week | 13-Hour Shifts

About The Role

As a Receptionist (Patient Experience Coordinator), you'll be the first point of contact for our patients — the person who sets the tone and makes people feel at ease. This role is perfect for someone with strong customer service skills who wants to do work that matters.

No healthcare experience? No problem. If you've worked in hospitality, retail, or any fast‑paced service role, you already have the foundation — we'll teach you the rest.

What You’ll Do

• Greet every patient with warmth and professionalism
• Manage check‑in/check‑out, verify info, and assist with forms
• Answer phones and emails with clarity, kindness, and accuracy
• Schedule and confirm appointments
• Keep front desk area clean, calm, and welcoming
• Use digital tools and office systems efficiently
• Support teammates and adapt as needs shift

About Serenity

At Serenity Healthcare, we believe in redefining mental wellness. Using innovative technology and evidence‑based care, we help patients who haven’t found success with traditional treatments. Our mission is to help people take back their lives — and we’re looking for team members who care deeply about making that happen.

What You Bring

• A people‑first attitude with great communication skills
• Ability to multitask and stay calm under pressure
• Comfort using email, calendars, and scheduling systems
• A willingness to learn healthcare protocols and privacy practices
• 1+ year of customer‑facing experience (retail, hospitality, etc.)
• High School Diploma or GED

Benefits

• Purpose‑Driven Work: Help people on their mental health journey
• Time Off That Matters: 10 PTO days (15 after year 1) + 10 paid holidays
• Great Benefits: 90% covered health, dental & vision insurance
• Future‑Focused: 401k + internal growth opportunities
• Referral Bonuses: Get rewarded for bringing great people into the team