Front Desk Receptionist

Linville Estate Law; Franklin (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading law firm, Linville Estate Law, is seeking a Client Experience Coordinator/Front Desk Receptionist to enhance client interactions and office efficiency. The selected candidate will be responsible for greeting clients, managing appointments, and ensuring a welcoming atmosphere. Ideal applicants will have prior experience in a similar role and possess strong administrative and interpersonal skills while being dedicated to client service.

Qualifications

• 1+ year of experience as a front desk receptionist or in a related role preferred.
• Ability to communicate professionally and actively listen.
• Experience with wills and estate matters is a plus.

Responsibilities

• First point of contact for all new callers to the firm.
• Greet clients at the reception for appointments.
• Collect payments and schedule follow-up appointments.

Skills

Interpersonal skills

Time management

Organizational skills

Problem solving

Communication

Education

HS Diploma, GED, or equivalent

Job description

We’re seeking an enthusiastic, professional, and friendly team member to join us as the Client Experience Coordinator/Front Desk Receptionist! You’ll play a crucial role as the first point of contact for our organization, ensuring that clients have a top-notch and welcoming experience from their initial interaction with our firm, through their first visit to our office, and beyond. Job seekers should take pride in their work, be passionate about helping others, and have an interest in growing with our organization. If this sounds like you, apply now! Responsibilities: • First point of contact for all new callers to the firm, and enroll them in their initial meeting. • Greet clients at the reception as they arrive for appointments. • Collect payment and schedule clients for follow-up appointments. • Perform daily office opening and closing checklists. • Route client services requests to the appropriate team member for resolution. • Ensure all client calls and e-mails are handled promptly. • Create client matters, document client interactions, and set tasks for appropriate team members in CRM. • Identify the lead source of all new incoming contacts. • Assist clients in rescheduling appointment times when necessary. • Prepare folders and binders for client planning and signing meetings with attorneys. • Scan documents into SharePoint after client meetings. • Perform other duties as assigned. Qualifications: • 1+ year of experience as a front desk receptionist or in a related role preferred. • HS Diploma, GED, or equivalent. • Experience answering telephone calls and troubleshooting situations on inbound calls. • Communicate professionally: excel in interpersonal and relationship-building skills, actively listen, show empathy, and influence others in written or verbal forms. • Multitask with clarity, and facilitate several projects simultaneously while self-monitoring and assessing progress. • Possess experience and familiarity with wills and estate matters (not a requirement, but a plus). • Dedicate oneself to continuous improvement to better serve clients. • Solve problems with a solution-oriented approach, being a fast learner, and a hard worker. • Exhibit highly developed time management, organizational, and prioritization skills. • Collaborate incredibly well with people, with a natural bias towards execution. • Demonstrate above-average administrative/clerical/technical skills and proficiency in operating necessary office equipment and software. • Maintain confidentiality regarding clients, firm interests, and employees. Compensation: $19 - $23 hourly

• First point of contact for all new callers to the firm, and enroll them in their initial meeting. • Greet clients at the reception as they arrive for appointments. • Collect payment and schedule clients for follow-up appointments. • Perform daily office opening and closing checklists. • Route client services requests to the appropriate team member for resolution. • Ensure all client calls and e-mails are handled promptly. • Create client matters, document client interactions, and set tasks for appropriate team members in CRM. • Identify the lead source of all new incoming contacts. • Assist clients in rescheduling appointment times when necessary. • Prepare folders and binders for client planning and signing meetings with attorneys. • Scan documents into SharePoint after client meetings. • Perform other duties as assigned.