Front Desk Receptionist

Familia Dental & Vivid Smiles

Elgin (IL)

On-site

USD 21,000 - 28,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disab

On demand Pay

Job summary

Familia Dental in Elgin, IL is seeking a friendly, organized Front Desk Receptionist for a full-time role. You will be the first contact for patients, manage check-ins, verify insurance, and handle scheduling to keep the office running smoothly.

The ideal candidate is customer-focused, multitasking capable, and comfortable in a fast-paced dental practice. Training is provided, and experience with dental management software is a plus.

Qualifications

Excellent customer/patient service and communication skills.
Ability to read, write, speak, and understand information for patient interactions.
Ability to follow detailed instructions and procedures.
Basic computer knowledge and familiarity with dental software preferred.
Experience in a fast-paced, patient-focused environment preferred; training provided.

Responsibilities

Greet and check in patients.
Answer phones and schedule appointments.
Maintain patient accounts and records.
Verify insurance and submit claims.
Follow HIPAA and OSHA regulations.

Skills

Customer service

Verbal communication

Reading & writing

Basic computer skills

Dental management software

Organizational skills

Interpersonal skills

Listening skills

Attention to detail

Training provided

Tools

Dental management software

Job description

Description

Our Elgin office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist!

We are seeking an energetic and organized Front Desk Professional to join our fast-paced, community-oriented dental practice at our Elgin office. The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients-welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities:

Greet and check in patients
Answering the phone and scheduling appointments
Maintain patient accounts and records
Knowing and understanding insurance plan rules and protocols and able to follow them
Having patience and ability to be sensitive to patient emotions
Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
Verify patient's insurance
Insure all record keeping requirements are fully and accurately completed
Submit claims to insurance companies
Notify Office Manager of equipment trouble or general safety concerns
Attend and participate in morning huddles, chart reviews and regular office meetings..
Follow company policy and procedures
Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
Other tasks as assigned.

Requirements

Qualifications/ Skill Sets

Excellent customer/patient service and verbal communication skills.
Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
Ability to apply common sense understanding to carry out details written or verbally instructed.
Basic computer knowledge
Experience with dental management software experience is preferred
Ability to work in fast paced, patient-focused environment.
Organizational skills and Detail oriented
Interpersonal and Listening skills
Requires excellent customer service skills.
Previous dental office experience preferred but not required.
Training Provided