Front Desk Receptionist

Familia Dental & Vivid Smiles

Addison (IL)

On-site

USD 19,000 - 28,000

Full time

3 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Paid Time Off

Financial Planning Access

Life Insurance

AD&D Insurance

Voluntary Life Insurance

Disability Insurance

On-demand Pay

Job summary

Familia Dental & Vivid Smiles in Addison, IL is seeking a full-time Front Desk Receptionist.

You will greet patients, manage check-ins, verify insurance, schedule appointments, collect payments, and maintain patient records in a fast-paced, community-focused dental office.

Ideal candidate is outgoing, organized, with strong communication and computer skills; dental software experience is preferred and training is provided.

Qualifications

Excellent customer service and verbal communication skills are essential.
Ability to read, write, speak, and understand information and convey it to patients.
Basic computer knowledge and comfort with dental management software.

Responsibilities

Greet and check in patients.
Answer the phone and schedule appointments.
Maintain patient accounts and records.
Verify insurance and follow plan rules.
Collect payments for services.
Follow HIPAA, OSHA, and confidentiality rules.
Submit insurance claims.
Attend morning huddles and meetings.

Skills

Excellent customer service

Verbal communication

Reading and writing

Basic computer knowledge

Dental software experience

Organizational skills

Interpersonal and listening skills

Attention to detail

Multitasking

Tools

Dental management software

Job description

Description

Our Addison office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist!

We are seeking an energetic and organized Front Desk Professional to join our fast-paced, community-oriented dental practice at our Addison office. The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

About The Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities

Greet and check in patients
Answering the phone and scheduling appointments
Maintain patient accounts and records
Knowing and understanding insurance plan rules and protocols and able to follow them
Having patience and ability to be sensitive to patient emotions
Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
Verify patient's insurance
Insure all record keeping requirements are fully and accurately completed
Submit claims to insurance companies
Notify Office Manager of equipment trouble or general safety concerns
Attend and participate in morning huddles, chart reviews and regular office meetings..
Follow company policy and procedures
Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
Other tasks as assigned.

Qualifications/ Skill Sets

Excellent customer/patient service and verbal communication skills.
Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
Ability to apply common sense understanding to carry out details written or verbally instructed.
Basic computer knowledge
Experience with dental management software experience is preferred
Ability to work in fast paced, patient-focused environment.
Organizational skills and Detail oriented
Interpersonal and Listening skills
Requires excellent customer service skills.
Previous dental office experience preferred but not required.
Training Provided