Front Desk Receptionist

Familia Dental & Vivid Smiles

Green Bay (WI)

On-site

USD 1,230,320 - 3,458,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disab

On demand Pay

Job summary

Familia Dental in Green Bay is seeking a dedicated Front Desk Receptionist for a full-time role. You will be the first contact for patients, welcoming them warmly while managing appointments, records, and payments.

Responsibilities include check-in, insurance verification, scheduling, and ensuring HIPAA compliance within a busy dental office. Training is provided, with benefits and a supportive team environment.

Qualifications

Excellent customer service and verbal communication skills.
Ability to read, write, speak and present information to patients.
Basic computer knowledge for patient records and scheduling.
Experience with dental management software is preferred.
Able to work in a fast-paced, patient-focused environment.

Responsibilities

Greet and check in patients.
Answer phones and schedule appointments.
Maintain patient accounts and records.
Verify insurance eligibility and submit claims.
Follow HIPAA regulations and privacy standards.
Attend office meetings and participate in huddles.

Skills

Customer service

Verbal communication

Communication

Computer basics

Dental software

Fast-paced environment

Organizational skills

Interpersonal skills

Tools

Dental management software

Job description

Description

Our Green Bay West office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist! The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly.

About The Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Type

Full-time

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities

Greet and check in patients
Answering the phone and scheduling appointments
Maintain patient accounts and records
Knowing and understanding insurance plan rules and protocols and able to follow them
Having patience and ability to be sensitive to patient emotions
Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
Verify patient's insurance
Insure all record keeping requirements are fully and accurately completed
Submit claims to insurance companies
Notify Office Manager of equipment trouble or general safety concerns
Attend and participate in morning huddles, chart reviews and regular office meetings.
Follow company policy and procedures
Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
Other tasks as assigned.

Requirements

Qualifications / Skill Sets

Excellent customer/patient service and verbal communication skills.
Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
Ability to apply common sense understanding to carry out details written or verbally instructed.
Basic computer knowledge
Experience with dental management software experience is preferred
Ability to work in fast paced, patient-focused environment.
Organizational skills and Detail oriented
Interpersonal and Listening skills
Requires excellent customer service skills.
Previous dental office experience preferred but not required.
Training Provided

Benefits Offered