Front Desk Receptionist

San Antonio Wings, Inc; Cranston (RI); On-site; USD 34,000 - 42,000; Full time

Job summary

San Antonio Wings, Inc. is seeking a friendly Front Desk Receptionist to support a busy medical office in Cranston, RI. This full-time role requires excellent people skills, accurate records, and a professional appearance.

You will check in/out patients, schedule appointments, collect co-pays, process referrals, and maintain EMR records with a patient-centered approach. The position offers 40 hours per week with shifts between 7:00 am and 7:00 pm. Travel to all sites may be required.

Qualifications

• Excellent communication and interpersonal skills
• Knowledge of MS Office
• Knowledge of EMR systems/practice management systems
• Knowledge of insurance eligibility and verification
• Team player with a professional demeanor
• Travel to all sites if necessary

Responsibilities

• Manage patient check-ins and check-outs
• Schedule appointments and coordinate referrals
• Collect co-pays and patient balances
• Maintain accurate patient records in EMR systems
• Answer front desk phones and direct calls
• Print schedules and paperwork for provider visits
• Maintain professional appearance and work environment
• Batch end-of-shift processes and verify payments

Job description

The Front Desk Receptionist plays a crucial role in ensuring a positive patient experience within the office. This full-time position requires exceptional people skills and involves working 40 hours per week, with shifts scheduled between 7:00 am and 7:00 pm based on department needs and patient volume. The role includes managing patient check-ins and check-outs, scheduling appointments, and providing excellent customer service. The receptionist is responsible for various administrative tasks, including processing referrals, collecting co-pays, and maintaining accurate patient records. A professional appearance and a commitment to service excellence are essential for this position, as the receptionist interacts with patients, visitors, and healthcare professionals regularly.

Locate and process referrals at the time of visit. Complete patient check-in and check-out for a specific office location and pod. Schedule follow-up appointments at UOI locations/offices. Facilitate appointment scheduling for external referrals. Register walk-in patients and identify existing patients; correctly add/edit demographic information. Collect co-pays and patient account balances. Answer front desk telephones and direct calls as appropriate. Print schedules and superbills for next-day provider visits. Batch out at the end of the shift and verify co-pays with cash collected. Sort mail/packages and direct them to the appropriate source. Obtain verification of DME benefits. Demonstrate expected customer service behaviors. Promote a culture of service excellence by exceeding expectations. Maintain a professional appearance and work environment. Perform additional duties as assigned by the Manager. High school diploma or equivalent. At least 1 year of medical receptionist or administration experience preferred. Excellent communication and interpersonal skills. Excellent customer service skills. Knowledge of MS Office and EMR systems/practice management systems. Knowledge of insurance eligibility and verification. Motivated individual with a team approach. Must be able to travel to all sites if/when necessary.