Front Desk Receptionist

Freedom House Recovery Center Inc; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Freedom House Recovery Center in Chapel Hill seeks a friendly, organized receptionist to be the first point of contact for clients. You will greet visitors, answer multi-line calls, triage walk-ins and potential clients, and support the team with essential administrative tasks.

Key duties include screening clients for COVID-19, collecting demographic and insurance information, coordinating with medical staff, updating monthly schedules, verifying insurance at check-in, and assembling intake

Qualifications

• Greets clients and directs calls, handling administrative tasks.

Responsibilities

• Answer and direct calls on a multi-line phone system.
• Triage walk-in clients and phone inquiries.
• Screen potential clients for COVID-19 per CDC guidelines.
• Coordinate with team leads to ensure proper level of care.

Job description

EOE Statement Freedom House Recovery Center is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

This position serves as a first point of contact for clients before and after their appointment. Greeting and welcoming clients with a positive first impression of the agency is utmost important in dealing with the client population. Responsible for interacting with clients while managing administrative tasks for the team is essential. Job tasks include but are not limited to triaging walk-in clients and phone triage with potential clients, answering multi-line phone system, familiarity with telehealth and telepsych services. Responsibilities include but are not limited to:

• Provides coverage of main phones, directing calls to programs and individuals, and taking clear messages. Demonstrates ability to screen internal operator assisted calls and refer them to the appropriate person/division.
• Screen potential clients via telephone and in person for COVID-19 using CDC guidelines.
• Conduct phone triages by gathering demographic information, insurance status, medical history, medications, substance usage and any other pertinent information on potential clients for admission.
• Coordinate with Team Lead / Medical staff to ensure proper level of care for potential clients
• Receive all staff request for 'time off' and submit to Manager. Help coordinate replacement personnel for staff coverage once time off is approved.
• Update staff schedule as needed, create and post monthly schedule.
• Maintain copier/meter/reading totals and submit monthly computerized totals.
• Email available bed totals daily to approve distribution list
• Verify insurance eligibility at check in, copy new coverage information, and send individual to enrollment staff for new financial information
• Assemble intake paperwork packets.

Full-Time/Part-Time Full-Time

Location Chapel Hill

About the Organization

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve Chapel Hill and the surrounding communities for over 45 years. We offer a full range of services to adults, children and families managing behavioral health symptoms and/or substance use disorders including: inpatient psychiatric stabilization and medically assisted detoxification; outpatient evaluations, therapy and medication management, medication assisted treatment for substance use disorders and adult residential services.

This position is currently accepting applications.