Front Desk Receptionist

Summit Spine and Joint Centers; Carrollton (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Summit Spine and Joint Centers in Georgia seeks a Front Desk Receptionist to support patient flow at the ASC, handling check-in, copays, insurance verification, and chart preparation. This full-time role involves clerical duties, scheduling, and coordination with providers within a fast-paced, multi-clinic setting.

Ideal candidates will have strong communication skills, problem-solving ability, and a willingness to travel to regional locations.

Qualifications

• Experience using EHR systems such as eClinicalWorks preferred.
• 1-year clinical experience preferred.
• Bachelor's Degree preferred or equivalent combination of education, training, and experience.

Responsibilities

• Greet patients and check in at the front desk, collect copay, verify insurance, and prepare charts.
• Coordinate scheduling and referrals, verify prescriptions as needed, and assist patients to their vehicle when necessary.
• Process messages between patients and administration or other medical offices; report to the office manager or practice administrator.
• Maintain professional communication with patients, visitors, clinicians, coworkers, and vendors, even in busy or stressful situations.
• Follow de-escalation procedures, protect confidential information, and address concerns per established safety protocols.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Blood handling

Education

Bachelor's Degree preferred

Tools

eClinicalWorks

Job description

Company Overview

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary

Under general supervision of a licensed provider, as a Front Desk Receptionist, one must be comfortable seeing and handling blood and perform clinical duties on the ASC (ambulatory surgery center) side in addition to clerical duties. We are seeking motivated individuals who show excellent communication skills. Must be able to problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.

This job is a full-time position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position’s primary locations will be for region 8 clinic locations (see below) and is subject to change based on coverage/business needs, and ASC operating hours.

Region 8 Operating Schedule

Carrollton (ASC): Monday - Friday 8am-5pm
Villa Rica: Wednesday 8am-5pm

Responsibilities

• Communicating directly with patients and their needs


• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts


• Checking out Patients: scheduling, referring, verifying prescription based on individual needs


• Assisting Patients to vehicle when necessary


• Effectively process messages between patients and administration or other medical offices


• Report to office manager and/or practice administrator


• The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances.


• The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate.


• The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.


• Other duties assigned.

Skills And Abilities

• Must be willing to travel to other locations


• Must be willing to assist in the Ambulatory Surgery Centers


• Must be able to lift 45 pounds


• Must be responsive and comfortable with seeing and handling blood


• Detail-oriented


• Willingness to cross-train on all other clinical responsibilities

Education And Experience

• Experience using eClinicalWorks or other EHR system preferred


• 1-year clinical experience preferred


• Bachelor's Degree preferred, or equivalent combination of education, training, and experience