Front Desk Clerk

CP CHANDLER LLC; Chandler (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates at Concord‑manag

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk at our Chandler property to welcome guests from arrival to departure and ensure a memorable stay. The role emphasizes proactive, responsive, and caring guest interactions, delivering exceptional service in a fast-paced environment.

Responsibilities include assisting guests, handling payments, managing mail, and staying knowledgeable about travel programs and promotions.

Qualifications

• Proven interpersonal and communication abilities.
• Ability to multitask in a fast-paced front desk environment.
• Attention to detail and organizational skills are essential.
• Flexibility to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Assist guests professionally and courteously at all times.
• Maintain high hospitality standards and guest satisfaction.
• Address guest concerns promptly and ensure prompt resolutions.
• Process guest charges, payments, and follow standard cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay informed about hotel brand, travel programs, and promotions.
• Communicate guest feedback to departments and management.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Professionalism

Education

High school diploma

Job description

• Front Office
• Full-Time
• Requisition #: FRONT063086

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.