Front Desk

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

discounted room rates at ConcordHotels

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests and deliver exceptional service at the hotel's front desk in Cleveland, OH. You will be the hub of guest interaction, handling requests with warmth and professionalism.

Responsibilities include assisting guests, resolving concerns, posting charges, and communicating with teams to ensure a smooth, memorable stay. Prior hotel experience is a plus.

Qualifications

• Hotel experience is a plus.
• Two years of hotel experience preferred.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns and ensure timely resolutions.
• Post guest charges and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel programs and promotions.
• Communicate guest comments and concerns to relevant departments.
• Respond quickly to calls, visitors, and teammates needing front desk assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Analytical

Job description

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Qualifications

Hotel Experience a plus

Behaviors

• Functional Expert: Considered a thought leader on a subject (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Team Player: Works well as a member of a group (Required)
• Thought Provoking: Capable of making others think deeply on a subject (Required)
• Loyal: Shows firm and constant support to a cause (Required)
• Leader: Inspires teammates to follow them (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Motivations

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Required

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Self‑Starter: Inspired to perform without outside help

Skills

• Analytical (Some Knowledge)

Experience

• Preferred

  2 years:

  Hotel Experience a plus

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.