Front Desk

Concord Hospitality Enterprises; Knoxville (TN); On-site; USD 17,047 - 24,280; Part time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care representative for the evening shift in Knoxville, TN. This part-time role offers an hourly rate of $15. You will be at the hub of the hotel, ensuring a positive guest experience while engaging with visitors.

Your responsibilities include assisting guests, resolving concerns, and handling communication between departments. If you bring a passion for service and a proactive attitude, this position is perfect for you.

Qualifications

• Must have weekend availability.
• Must handle guest mail and messages with respect.
• Being proactive and responsive in dealing with guests.

Responsibilities

• Assisting guests efficiently, courteously and professionally.
• Dealing promptly with guest concerns or issues.
• Post guest charges and follow cash handling procedures.

Skills

Customer service

Communication

Cash handling

Proactivity

Job description

Description

Front Desk & Guest Care Evening Shift - Must have weekend availability

Hourly rate is $15.00 - Part-Time position available

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality