Front Desk Agent

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 22,041 - 24,108; Full time

Job summary

Concord Hospitality Enterprises in Lansing, Michigan, is seeking a Front Desk & Guest Care Associate to warmly welcome guests and manage check-ins with accuracy. The role includes posting charges, handling payments, and coordinating with departments to ensure guest satisfaction.

The position offers competitive hourly pay ($16–$17.50) and comprehensive benefits for full-time associates, plus opportunities for training, advancement, and a positive team culture focused on service excellence.

Qualifications

• Team Player: works well as a member of a group.
• Detail Oriented: capable of carrying out tasks with attention to details.
• Enthusiastic: shows eager enjoyment and interest.

Responsibilities

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain the highest level of service and hospitality throughout each interaction.
• Resolve guest concerns quickly and ensure complete satisfaction.
• Accurately post charges, handle payments, and follow cash-handling procedures.
• Manage guest mail and messages with professionalism and discretion.
• Stay knowledgeable about the hotel brand, programs, and special offers.
• Communicate guest needs and feedback to other departments and management.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Skills

Team Player

Detail Oriented

Enthusiastic

Education

High School (Preferred)

Job description

Description

Front Desk & Guest Care Associate

Pay Range: $16–$17.50/hour

Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel — the first to welcome guests and the last to leave a lasting impression. If you’re proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you!

We’re looking for individuals with a passion for hospitality, a natural ability to engage with others, and a strong sense of responsibility. In return, you’ll join a company culture that values respect, teamwork, and fun.

What You’ll Do

As a Front Desk or Guest Services Clerk, you’ll be the face of the hotel, ensuring every guest feels cared for:

• Greet and assist guests with efficiency, warmth, and professionalism.


• Maintain the highest level of service and hospitality throughout each interaction.


• Resolve guest concerns quickly and ensure complete satisfaction.


• Accurately post charges, handle payments, and follow all cash-handling procedures.


• Manage guest mail and messages with professionalism and discretion.


• Stay knowledgeable about our hotel brand, programs, and special offers.


• Communicate guest needs and feedback clearly to other departments and management.


• Answer calls, assist lobby visitors, and support team members promptly.


• Know and follow all hotel safety and emergency procedures.

Why You’ll Love Working with Us

• Competitive Pay: $16–$17.50/hour.


• Comprehensive Benefits (for full-time associates): medical, dental, vision, life insurance, disability options, 401K, tuition assistance, and discounted hotel stays.


• Career Growth: Ongoing training, development programs, and advancement opportunities.


• Positive Culture: Our five Cornerstones — Quality, Integrity, Community, Profitability, and Fun — are the foundation of everything we do.


• Associate First Environment: At Concord, you’re not just an employee — you’re valued, supported, and part of a team that cares.


• Engagement & Recognition: We celebrate wins, foster teamwork, and make sure work is rewarding (and fun!).

Why Concord?

At Concord Hospitality, we know our associates are our greatest strength. We pride ourselves on cultivating an environment where you can do meaningful work, grow your career, and enjoy coming to work every day.

If you take pride in delivering exceptional service, enjoy being part of a supportive team, and want to grow in the hospitality industry, we’d love to hear from you!

We are proud to be an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Required)


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)


• Enthusiastic: Shows intense and eager enjoyment and interest (Required)

Motivations

• Required Self-Starter: Inspired to perform without outside help


• Required Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

• High School (Preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality