Front Desk Professional

Southern Management Co.; Baltimore, Northern (MD, KY); Ibrido; USD 21.000 - 26.000; Part-time

Vantaggi offerti da questo lavoro

Health, Dental & Vision Insurance

Company paid Group Term Life & AD&D

401(k) with company contribution

Paid holidays & PTO

Continuing Education

Descrizione del lavoro

Southern Management Co. is seeking a part-time front desk professional with a strong focus on customer service.

The role requires outstanding communication and meticulous attention to detail, with a schedule on Saturdays and Sundays from 3:30 PM to 11:30 PM, serving as the first point of contact for guests, residents, and vendors. The ideal candidate will manage calls, input service requests, maintain logs, and support mail distribution while upholding brand standards and delivering exceptional

Competenze

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office.
• Ability to input and maintain accurate records.

Mansioni

• Provide excellent customer service at all times
• Be a resource for residents and guests
• Answer all incoming calls, collect pertinent information and route appropriately
• Input all service requests accurately
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

Conoscenze

Customer service

Communication

Microsoft Office

Record keeping

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Part Time front desk position. The ideal candidate will demonstrate outstanding customer service, exceptional attention to detail, and excellent communication skills. Schedule is every Saturday and Sunday from 3:30pm tp11:30 p.m.

WHAT WE ARE LOOKING FOR:
Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

What's required from you:

High school diploma or GED

Pay Rate:

$15.00 - $19.06

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

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