Commercial Lines Operation Manager

Leavitt Group; Flagstaff, Northern (AZ, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Professional development opportunities

Job summary

Leavitt Group of Northern Arizona is hiring a Commercial Lines Operations Manager to lead and support our Commercial Lines service team. The role focuses on operational leadership, training, and ensuring a high-quality client experience in a fast-paced environment.

You will coach Account Managers and Processors, coordinate workflows, and maintain service continuity while partnering with agency leadership on capacity planning and performance metrics.

Qualifications

• Active Property & Casualty license
• 5+ years of Commercial Lines insurance experience
• Demonstrated leadership experience managing, coaching, and developing employees
• Strong understanding of Commercial Lines account management, renewals, endorsements, documentation, carrier relationships, and service workflows
• Knowledge of agency operations, quality control, E&O awareness, and service best practices
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and support a fast-paced team environment

Responsibilities

• Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors
• Oversee department operations, support onboarding and training, manage team capacity, ensure consistency in service, documentation, and workflow execution
• Provide guidance on service issues, renewals, carrier processes, account handling, and coverage-related questions
• Coordinate account reassignment decisions based on workload, service continuity, and team capacity
• Support quality control efforts, workflow consistency, and visibility into department performance and renewal activity
• Serve as a trusted resource for agency leadership and employees, providing guidance and problem-solving

Skills

Leadership

Coaching

Communication

Problem-solving

Time management

Education

Property & Casualty license

Tools

AMS360

Applied Epic

Job description

Commercial Lines Operations Manager

Leavitt Group of Northern Arizona is seeking a Commercial Lines Operations Manager to lead and support our Commercial Lines service team. This role is responsible for providing operational leadership, maintaining service continuity, developing employees, and ensuring a consistent, high-quality client experience. We're looking for someone who enjoys developing people, building strong teams, and serving as a technical resource and leader within the Commercial Lines department.

What You'll Do

Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors, while fostering a positive and accountable culture. Partner with agency leadership to oversee department operations, support onboarding and training, manage team capacity, and ensure consistency in service, documentation, and workflow execution.

Provide guidance on Commercial Lines service issues, renewals, carrier processes, account handling, and coverage-related questions. Help evaluate and coordinate account reassignment decisions based on workload, service continuity, account complexity, Producer relationships, renewal timing, and team capacity. Support quality control efforts, training initiatives, workflow consistency, and visibility into department performance and renewal activity. Serve as a trusted resource for agency leadership and employees, providing guidance, support, and problem-solving throughout the commercial lines operation.

This is not intended to be a traditional full-time account management position. While this person may assist with accounts when needed, the primary focus is Commercial Lines service leadership, technical guidance, process consistency, quality control, training, workload visibility, account reassignment coordination, and service continuity.

Qualifications

Required Qualifications

• Active Property & Casualty license

• 5+ years of Commercial Lines insurance experience

• Demonstrated leadership experience managing, coaching, and developing employees

• Strong understanding of Commercial Lines account management, renewals, endorsements, documentation, carrier relationships, and service workflows

• Knowledge of agency operations, quality control, E&O awareness, and service best practices

• Strong organizational, communication, and problem-solving skills

• Ability to manage multiple priorities and support a fast-paced team environment

Preferred Qualifications

• Experience leading Commercial Lines service teams

• Familiarity with agency management systems such as AMS360, Applied Epic, or similar platforms

• Experience with workflow development, process improvement, and operational oversight

• CIC, CISR, CRM, CPCU, or other industry designations

Compensation & Benefits

• $90,000-$120,000 annual base salary

• Opportunity for performance-based bonuses

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance

• 401(k) with company match

• Paid time off and company holidays

• Professional development and continuing education opportunities

• Career growth opportunities within one of the largest privately held insurance brokerages in the United States

Why Join Us?

Leavitt Group of Northern Arizona combines the relationships and culture of a local agency with the resources and support of Leavitt Group, one of the nation's largest privately held insurance brokerages. We believe in investing in our people, supporting long-term career growth, and creating an environment where employees can thrive both professionally and personally.

If you're passionate about developing people, supporting operational excellence, and helping ensure the long-term success of a Commercial Lines team, we'd love to hear from you.