Front Desk & Patient Services Specialist (Medical Office)

Kettering Health; Centerville (OH); On-site; USD 27,000 - 38,000; Full time

Job summary

Kettering Health's Women's Center in Centerville is seeking a Medical Office Assistant to support front desk operations in a busy outpatient setting. You will greet patients, check in, schedule appointments, collect demographics and insurance information, process co-pays, and assist with billing inquiries.

The role requires a high school diploma, basic computer skills, experience with EHR, strong communication, attention to detail, and discretion with confidential information in line with HIPAA.

Qualifications

• High school diploma or equivalent.
• Proficiency in EHR systems and basic computer skills.
• Excellent written and verbal communication.
• Attention to detail and accuracy.
• Ability to multitask and prioritize.
• Customer service orientation and confidentiality.
• HIPAA compliance understanding.
• Basic medical terminology knowledge.

Responsibilities

• Greet and check in patients and visitors.
• Schedule, confirm, and coordinate patient appointments.
• Collect and verify patient demographics, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls.
• Assist patients in completing intake forms and consent documents.
• Maintain and update patient records in the EHR system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
• Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
• Participate in team meetings and quality improvement activities as requested.

Skills

EHR Proficiency

Communication

Detail Orientation

Multitasking

Customer Service

Medical Terminology

HIPAA Compliance

Outlook

Word

Teams

Education

High school diploma or equivalent

Tools

Outlook

Word

Teams

Job description

Kettering Health's Women's Center in Centerville is seeking a Medical Office Assistant to support front desk operations in a busy outpatient setting. You will greet patients, check in, schedule appointments, collect demographics and insurance information, process co-pays, and assist with billing inquiries.

The role requires a high school diploma, basic computer skills, experience with EHR, strong communication, attention to detail, and discretion with confidential information in line with HIPAA.