Patient Access & Medical Office Specialist

Kettering Health Network; Centerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health Network's Women’s Center in Centerville, OH is seeking a Medical Office Assistant for first shift. You will greet patients, check in, schedule appointments, verify insurance, process co-pays, and maintain accurate EHR records.

This role focuses on HIPAA compliance, patient service, and efficient front-office operations. The ideal candidate has a high school diploma or equivalent, basic computer skills, and strong communication.

Qualifications

• High school diploma or equivalent.
• Proficiency with EHR systems and basic computer skills.
• Strong written and verbal communication.
• Attention to detail.
• Ability to multitask and prioritize.
• Customer service orientation.
• Basic understanding of medical terminology.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet and check in patients and visitors, ensuring a professional and welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
• Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
• Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
• Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
• Participate in team meetings and quality improvement activities as requested.

Skills

Basic computer proficiency

EHR systems

Written communication

Verbal communication

Attention to detail

Multitasking

Customer service

Medical terminology

HIPAA compliance

Confidentiality

Education

High school diploma or equivalent

Tools

Outlook

Word

Teams

Job description

Kettering Health Network's Women’s Center in Centerville, OH is seeking a Medical Office Assistant for first shift. You will greet patients, check in, schedule appointments, verify insurance, process co-pays, and maintain accurate EHR records.

This role focuses on HIPAA compliance, patient service, and efficient front-office operations. The ideal candidate has a high school diploma or equivalent, basic computer skills, and strong communication.