Front Desk Patient Services Coordinator (Weekend/Evening)

MyEyeDr.; Dunkirk (MD); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental

Tax-free savings plan

Life insurance

Vision coverage

401K match

PTO & holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations and deliver a best-in-class patient experience. Training is provided, and no optical background is required to learn the essentials of the role.

You will join a supportive team and help patients see their best lives. You may work weekends or evenings; duties include insurance verification, appointment confirmations, phone multitasking, greeting walk-ins, and assisting office staff.

Qualifications

• Front desk or reception experience in a customer-facing role.
• Strong organizational skills and ability to multi-task.
• Flexible and collaborative with a drive for best-in-class service.
• Friendly, patient-centric approach with solid communication.
• Proficient computer and office software skills.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multi-tasking

Communication

Computer literacy

Education

High school diploma or equivalent

Tools

Insurance verification software

Office suite

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations and deliver a best-in-class patient experience. Training is provided, and no optical background is required to learn the essentials of the role.

You will join a supportive team and help patients see their best lives. You may work weekends or evenings; duties include insurance verification, appointment confirmations, phone multitasking, greeting walk-ins, and assisting office staff.