Front Desk Patient Services Coordinator

Tdg; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

TDG is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team in Ohio. You will manage patient registration, appointment scheduling, and clinical call coordination across multiple practices and facilities to ensure smooth operations and outstanding patient experiences.

The role requires assisting with forms, maintaining accurate records, and supporting billing processes while keeping a welcoming lobby.

Qualifications

• High school diploma or equivalent.
• 0–1 years of customer service experience, preferably in healthcare or call center.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Proficient in Microsoft Office applications.
• Willing to travel to all clinics as needed.

Responsibilities

• Greet patients and register them for services, ensuring a friendly, efficient experience.
• Coordinate appointment scheduling and triage/route clinical calls to the right departments.
• Assist patients with forms and paperwork to ensure accuracy and completeness.
• Maintain a clean, organized lobby and work area for a positive first impression.
• Enter referral information and keep patient records up-to-date.
• Support billing processes and monitor productivity benchmarks.

Skills

Patient service

Customer service

Communication

Multi-system navigation

Payment collection

Travel to clinics

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TDG is seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team in Ohio. You will manage patient registration, appointment scheduling, and clinical call coordination across multiple practices and facilities to ensure smooth operations and outstanding patient experiences.

The role requires assisting with forms, maintaining accurate records, and supporting billing processes while keeping a welcoming lobby.