Front Desk & Patient Services Associate

Austin Health Partners; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Treehouse Pediatrics in Round Rock, TX is seeking a Front Desk Specialist I to provide friendly, professional office support and greeting for patients. Responsibilities include checking in/out, scheduling, collecting copays, verifying insurance, and maintaining a neat front desk area.

The role emphasizes outstanding customer service, accurate data entry, and collaboration with the care team. Monday–Friday core hours with potential schedule variation.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience.

Responsibilities

• Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member.
• Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms.
• Responsible for obtaining patient demographics and verifying insurance information at each visit.
• Perform patient check in/out.
• Collect all insurance copays, balances and uninsured payments at the time of service.
• Maintain individual bank and prepare end of day report to management for balancing and sign off daily.
• Process payment plan agreements.
• Control all patient access beyond lobby.
• Maintain waiting room and front desk area in neat and orderly condition.
• Maintain knowledge of all health forms required for each visit and verification of storage in EMR.
• Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others.
• Regular & prompt attendance on agreed upon daily and weekly start and end time.
• Assist with clinical inboxes as needed.
• Other duties as assigned.

Education

High school diploma or equivalent

One year of customer service experience

Job description

Treehouse Pediatrics in Round Rock, TX is seeking a Front Desk Specialist I to provide friendly, professional office support and greeting for patients. Responsibilities include checking in/out, scheduling, collecting copays, verifying insurance, and maintaining a neat front desk area.

The role emphasizes outstanding customer service, accurate data entry, and collaboration with the care team. Monday–Friday core hours with potential schedule variation.