Front Desk Specialist I

Austin Health Partners; Cedar Park (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Cedar Park Pediatric & Family Medicine- Cypress Creek in Cedar Park, TX is seeking a Front Desk Specialist I to provide clerical support and superior patient service.

The role involves greeting patients, scheduling, collecting payments, verifying insurance, and maintaining front desk operations in a busy clinical environment.

Qualifications

• High school diploma or equivalent is required.
• One year of customer service experience preferred.
• Excellent communication and greeting skills are essential.

Responsibilities

• Greet patients and visitors in person and on the phone.
• Schedule appointments to optimize patient and provider time.
• Verify patient demographics and insurance information at visits.
• Handle patient check-in and check-out processes.
• Collect copays, balances, and uninsured payments at the point of service.
• Maintain tidy front desk and waiting area.
• Assist with clinical inboxes as needed.
• Other duties as assigned.

Skills

Customer service

Clerical skills

Greeting patients

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Specialist I

Cedar Park Pediatric & Family Medicine- Cypress Creek, Cedar Park, TX, US

2 days ago Requisition ID: 1544

FRONT DESK SPECIALIST I

JOB DESCRIPTION Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.

CLASSIFICATION Non-Exempt

REPORTS TO Practice Manager

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member

Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms

Responsible for obtaining patient demographics and verifying insurance information at each visit

Perform patient check in/out

Collect all insurance copays, balances and uninsured payments at the time of service

Maintain individual bank and prepare end of day report to management for balancing and sign off daily

Process payment plan agreements

Control all patient access beyond lobby

Maintain waiting room and front desk area in neat and orderly condition

Maintain knowledge of all health forms required for each visit and verification of storage in EMR

Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others

Regular & prompt attendance on agreed upon daily and weekly start and end time.

Assist with clinical inboxes as needed

Other duties as assigned

EDUCATION & EXPERIENCE

Required

High school diploma or equivalent

Preferred

One year of customer service experience

PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.

EXPECTED HOURS OF WORK The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.

COVID/ FLU CONSIDERATIONS If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.