Front Desk Patient Financial Services Representative Family Practice

Banner Medical Group; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Drug-free workplace

Job summary

Banner Health in Phoenix, AZ is seeking a Front Office/Customer Experience Representative to greet patients and handle registration, insurance verification, and upfront financial guidance at the Banner Health Center Greenway location.

The role requires strong communication, multitasking, and proficiency with standard office software. You will schedule appointments, collect payments, and coordinate with care teams to ensure a smooth patient flow in a fast-paced environment.

Qualifications

• Knowledge of patient financial services and insurance processes.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software (word processing, spreadsheets, databases).
• Ability to multitask and work independently in a fast-paced environment.

Responsibilities

• Register/check-in patients and collect signatures, ensuring accurate data entry.
• Verify insurance eligibility and facilitate pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability; explain payment policies and resources.
• Enter payments and reconcile daily transactions; balance cash drawer and prepare deposits.
• Schedule visits and procedures, maximize reimbursement, and confirm next-day appointments.
• Communicate with patients and care teams to resolve concerns and manage patient flow.
• Assist with patient records requests in compliance with policies.
• Provide patient services to support flow (escort, vitals, history, mail/fax distribution, etc.).
• Work independently within structured routines to ensure timely patient care.

Skills

Patient financial services

Interpersonal communication

Office software

Education

High school diploma or GED

Job description

Primary City/State: Phoenix, Arizona Department Name: Admin-Clinic Work Shift: Day Job Category: Revenue Cycle

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

Banner Health Greenway Family Medicine physicians provide centralized care for patients and their families over the course of their lifetime. They work with patients of all ages and provide primary physician services. Our staff and providers form deep and meaningful partnerships with their patients by delivering important preventative care, helping patients manage conditions or offering support and guidance when health symptoms arise.

As a Front Office/Customer Experience Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience.

A career with our team is a great opportunity if you are just starting out or have many years of experience.

Location: Banner Health Center Greenway - 4720 E. Greenway Rd. Phoenix, AZ 85032 Scheduled: Five 8-hour shifts Monday - Friday between 7:00am - 7:00pm including rotating Saturdays 7:00am-12:00pm

POSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.