Front Desk Patient Financial Services Gastroenterology

Banner Health; Phoenix (AZ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible Schedules

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

Job summary

Banner Staffing Services in Phoenix, AZ seeks a Front Desk Patient Financial Services Representative for Registry/Per Diem roles. The position supports patient flow, handles registration, insurance verification, and financial guidance. It offers flexible schedules and exposure to Banner Health's reimbursement processes.

The role emphasizes strong customer service, cash handling, and coordination across care teams in a fast-paced setting, with per diem hours and no guaranteed benefits.

Qualifications

• High school diploma or equivalent required.
• Knowledge of patient financial services and insurance processes.
• Ability to multitask with minimal supervision and maintain accuracy.

Responsibilities

• Register/check-in data entry and collect patient information.
• Verify insurance benefits and obtain pre-certifications or authorizations.
• Calculate and collect patient liability and explain payment options.
• Enter payments and perform daily reconciliations; balance cash drawer.
• Schedule appointments and maximize reimbursement per payor rules.
• Communicate with patients via calls, email, and in person to assist flow.
• Assist with requests for medical records and related logistics.
• Support patient flow with escorting, vitals, and basic assistance.

Skills

Customer service

Financial processes

Communication skills

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

Work Shift:

Job Category:

Revenue Cycle

Banner Staffing Services

Find your path in health care. When you join Banner Staffing Services, you join a team that puts patients first. You’ll make an impact on one of the country’s leading health systems and help make our patients’ lives easier.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

Current Staffing Assignment: Front Desk Patient Financial Services Representative

Locations:

Banner Health Center Plus -4375 E Irma Ln Phoenix, AZ

Schedule: Monday - Friday between 7:00am - 5:00pm

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred

DATE APPROVED 10/12/2025

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EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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