Front Desk & Patient Experience Lead – Physical Therapy

Rebound-Rehabilitation; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Accidental insurance

Disability insurance

Performance bonus

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Rebound Rehabilitation is hiring a Front Desk Administrator in Jacksonville, FL. You will be the welcoming face of our physical therapy office, managing patient check-ins, calls, scheduling, and data entry to support our healthcare team.

You will verify insurance, collect payments, coordinate with therapists, and help maintain a smooth patient flow. A positive attitude and strong multitasking are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and check in patients with a warm and friendly demeanor.
• Manage phone calls, schedule appointments, and handle patient inquiries.
• Maintain patient records and ensure accurate data entry.
• Process insurance verifications and collect payments.
• Coordinate with therapists to optimize patient flow and scheduling.
• Assist with administrative tasks such as filing and inventory management.
• Ensure a clean and organized front office environment.
• Provide exceptional customer service to enhance patient satisfaction.

Skills

Communication skills

Interpersonal skills

EMR proficiency

Office software

Multitasking

Time management

Detail-oriented

Organizational skills

Insurance billing

Customer service

Education

High school diploma or equivalent

Tools

EMR software

Insurance billing software

Job description

Rebound Rehabilitation is hiring a Front Desk Administrator in Jacksonville, FL. You will be the welcoming face of our physical therapy office, managing patient check-ins, calls, scheduling, and data entry to support our healthcare team.

You will verify insurance, collect payments, coordinate with therapists, and help maintain a smooth patient flow. A positive attitude and strong multitasking are essential in this fast-paced environment.