Physical therapy office Front Desk Administrator

Rebound Rehabilitation; Saint Augustine (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Accidental insurance

Disability Insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Rebound Rehabilitation is seeking a Front Desk Administrator for its Saint Augustine office. In this role, you will greet and check in patients, manage calls, schedule appointments, and maintain records. Ideal candidates will have a high school diploma, strong communication skills, and proficiency in office software. This position requires multitasking in a fast-paced environment with a focus on exceptional customer service. Join us in providing high-quality physical therapy services!

Qualifications

• Experience in a medical office preferred.
• Strong communication and interpersonal skills.
• Proficiency in office software and EMR.
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills.
• Experience with insurance billing and coding is a plus.
• Positive attitude and a passion for helping others.
• Must be able to work flexible hours as needed.

Responsibilities

• Greet and check in patients with a warm demeanor.
• Manage phone calls, schedule appointments, and handle inquiries.
• Maintain patient records and ensure accurate data entry.
• Process insurance verifications and collect payments.
• Coordinate with therapists to optimize patient flow.
• Assist with administrative tasks such as filing.
• Ensure a clean and organized front office environment.
• Provide exceptional customer service to enhance satisfaction.

Skills

Strong communication

Multitasking

Detail-oriented

Proficiency in office software

Customer service

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Job description

Benefits:

• Accidental insurance
• Disability Insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

About the Role:

Join Rebound Rehabilitation as a Front Desk Administrator and be the welcoming face of our physical therapy office in beautiful Saint Augustine, FL. In this dynamic role, you will play a crucial part in ensuring a smooth patient experience while supporting our dedicated team of healthcare professionals.

Responsibilities:

• Greet and check in patients with a warm and friendly demeanor.
• Manage phone calls, schedule appointments, and handle patient inquiries.
• Maintain patient records and ensure accurate data entry.
• Process insurance verifications and collect payments.
• Coordinate with therapists to optimize patient flow and scheduling.
• Assist with administrative tasks such as filing and inventory management.
• Ensure a clean and organized front office environment.
• Provide exceptional customer service to enhance patient satisfaction.

Requirements:

• High school diploma or equivalent; experience in a medical office preferred.
• Strong communication and interpersonal skills.
• Proficiency in office software and electronic medical records (EMR).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Experience with insurance billing and coding is a plus.
• Positive attitude and a passion for helping others.
• Must be able to work flexible hours as needed.

About Us:

Rebound Rehabilitation has been serving the Saint Augustine community for over few decade with a commitment to providing high-quality physical therapy services. Our patients love us for our personalized care and proven results, while our employees appreciate our supportive work environment and focus on professional growth.