Clinic Front Desk & Experience Coordinator

Westside Children's Therapy; Naperville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Westside Children's Therapy seeks a Clinic Service Coordinator to manage front desk operations, welcome families, and support staff communication. The role involves coordinating check-ins, handling phone and email inquiries, and ensuring a smooth patient flow throughout the day.

The coordinator will collect payments, maintain clinic organization, and serve as the on-site liaison for contractors and vendors while promoting the Westside Way to families and the community.

Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer applications and multi-line phone systems.
• Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors; manage check-in and check-out.
• Oversee front desk responsibilities including phone management, voicemail/email monitoring, and daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to internal resources for questions or concerns.
• Act as on-site liaison for contractors and vendors; provide tours to prospective patients and families.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Westside Children's Therapy seeks a Clinic Service Coordinator to manage front desk operations, welcome families, and support staff communication. The role involves coordinating check-ins, handling phone and email inquiries, and ensuring a smooth patient flow throughout the day.

The coordinator will collect payments, maintain clinic organization, and serve as the on-site liaison for contractors and vendors while promoting the Westside Way to families and the community.