Patient Experience Lead - Front Desk Coordinator

Socket.dev; South Jordan (UT); On-site; USD 19,000 - 30,000; Full time

Job summary

Reborn is seeking a Full-time Front Office Patient Care Coordinator to join our team between Lehi and Provo, UT. This role handles front desk operations, patient coordination, and communication to deliver exceptional patient experiences.

You will manage scheduling, appointments, and inquiries while supporting clinic efficiency and patient satisfaction in a fast-paced outpatient setting.

Qualifications

• Minimum 1+ year of physical therapy office or office management experience.
• Strong communication and empathy for patients.
• Ability to manage appointments and patient records with accuracy.

Responsibilities

• Handle inbound calls, texts, and emails to book appointments.
• Communicate the value of services to patients in person and on the phone.
• Ensure patients are engaged and comfortable from booking through first visit.

Skills

Empathy

Active listening

Organization

Communication

Detail oriented

Phone handling

English speaking

Education

Bachelor's degree preferred

Job description

Reborn is seeking a Full-time Front Office Patient Care Coordinator to join our team between Lehi and Provo, UT. This role handles front desk operations, patient coordination, and communication to deliver exceptional patient experiences.

You will manage scheduling, appointments, and inquiries while supporting clinic efficiency and patient satisfaction in a fast-paced outpatient setting.