Front Desk & Patient Experience Coordinator

Smile Doctors; Brick Township (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

2 weeks PTO

401(k)

Brace discounts

Job summary

Smile Doctors in Brick Township, NJ is hiring a Front Desk Coordinator I to join our growing team. You will greet patients, manage calls, and coordinate visits, ensuring a smooth first impression and efficient front desk operations.

Ideal candidates have high school diploma and at least one year of administrative experience; bilingual abilities are a plus. We offer comprehensive benefits and a supportive, patient-focused culture.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s)
• Answer, screen, and route incoming calls; take messages as needed
• Coordinate and manage all inbound and outbound communications (calls, texts, emails) while maintaining professionalism
• Check-in and collect information from patients on their first visit
• Verify insurance information
• Notify clinicians of patient arrival and readiness
• Make appointments for returning patients
• Print appointment reminders and school/work excuses
• Coordinate payment arrangements or account resolution
• Receive, store, and deliver shipments and mail

Skills

Verbal communication

Written communication

Administrative experience

Education

High School Diploma or equivalent

Job description

Smile Doctors in Brick Township, NJ is hiring a Front Desk Coordinator I to join our growing team. You will greet patients, manage calls, and coordinate visits, ensuring a smooth first impression and efficient front desk operations.

Ideal candidates have high school diploma and at least one year of administrative experience; bilingual abilities are a plus. We offer comprehensive benefits and a supportive, patient-focused culture.