Front Desk - Patient Care Specialist

Millennium-Physician-Group; Punta Gorda (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium-Physician-Group is seeking a friendly Front Office Clerk to greet and register patients, verify insurance, collect copays, and schedule appointments in the EHR. You will ensure accurate demographic data, maintain HIPAA compliance, and support billing with reconciliation and documentation.

The role involves coordinating multi-provider schedules and handling high-volume patient flow with professionalism.

Qualifications

• Greet, check in, and register patients with complete and accurate demographic and insurance data.
• Verify insurance eligibility and collect copayments following standard procedures.
• Maintain HIPAA compliance and safeguard patient information in the EHR.

Responsibilities

• Answer calls, schedule and reschedule appointments, and communicate changes to staff.
• Process referrals, medical record release requests, and document verification results.
• Coordinate scheduling across providers to support efficient patient flow.

Skills

Customer service

HIPAA compliance

Scheduling

Cash handling

Insurance verification

EHR proficiency

Tools

EHR system

Scheduling software

Billing software

Job description

Job Description SummaryGreets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contactinformation is accurate and current in the EHR.• Collects and processes copayments following standard cash-handling and reconciliation procedures.• Verifies insurance eligibility, obtains required authorizations, and documents verification resultsaccurately in the patient record.• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.• Answers and routes phone calls, schedules or reschedules appointments, and maintains dailyappointment schedules while communicating adjustments to clinical staff.• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in atimely and accurate manner.• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documentsinto the EHR.• Reviews patient accounts for outstanding balances or documentation errors and partners with billingto resolve discrepancies.• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managingdocumentation, and limiting access to authorized users only.• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptlyaccording to established protocols.• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, andaccuracy.• Provides professional, courteous customer service and maintains composure during high-volume orchallenging situations.• Coordinates scheduling across multiple providers, departments, or specialties to support efficientpatient flow.• Audits patient charts, registration data, and referral documentation to identify and correct complianceor process issues.• Participates in mandatory training programs related to compliance, privacy, workflow changes, andpatient experience.• Supports the Practice Manager and care team with assigned administrative tasks.• Participates in departmental audits, workflow redesign initiatives, and implementation of new systemsor technologies.• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, orservice metrics.• Demonstrate excellent guest service to internal team members and patients.• Performs other related duties as assigned.How will you make an impact & RequirementsGreets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR. • Collects and processes copayments following standard cash-handling and reconciliation procedures. • Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record. • Provides clear explanations of check-in processes, insurance requirements, and payment expectations. • Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff. • Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner. • Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR. • Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies. • Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only. • Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols. • Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy. • Provides professional, courteous customer service and maintains composure during high-volume or challenging situations. • Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow. • Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues. • Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience. • Supports the Practice Manager and care team with assigned administrative tasks. • Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies. • Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics. • Demonstrate excellent guest service to internal team members and patients. • Performs other related duties as assigned.Compensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.